E2E Digital L2C Architect

Hewlett Packard Enterprise • Spring, TX

5d • Hybrid

About The Position

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• Deep knowledge of end-to-end Lead-to-Cash processes and cross-functional operating models
• Experience leading policy harmonization and enterprise process architecture efforts
• Strong business- and systems-thinking mindset; able to assess upstream/downstream impacts of design decisions
• Ability to translate strategy and experience intent into clear capability guardrails
• Executive-ready communication and facilitation skills across business and IT stakeholders
• 10+ years in enterprise process architecture, transformation, or operating model design; experience in user experience design strategy and principles
• Experience supporting large-scale commercial and business transformation and/or integration programs
• Familiarity with core L2C enabling platforms (e.g., CRM, CPQ, order management, provisioning, entitlements, billing, finance) and their architectural interdependencies

Responsibilities

• Define and govern the end-to-end L2C process and policy architecture; ensure pillar-level designs align to an integrated model; define digital strategy.
• Shape and lead the inventory, assessment, and rationalization of legacy L2C policies; frame tradeoffs and escalate decision points as required.
• Own the definition of core personas and guide development of experience blueprints and journey maps; ensure these artifacts anchor detailed design and prioritization.
• Guide translation of experience and policy intent into digital and process design guardrails; ensure implications to systems and data are surfaced early.
• Orchestrate interlocks across Front Office, Back Office, Channel, Technical, Data, and Intake leads to prevent siloed optimization and manage cross-functional impacts.
• Support governance forums with clear framing of options, risks, and downstream implications; ensure decisions are reflected consistently across design artifacts.

Benefits

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed