E2 Helpdesk / Travel Analyst
About The Position
XLA is seeking an E2 Helpdesk / Travel Analyst to support a federal agency in Arlington, VA. This is an onsite position, Monday through Friday. The role involves providing comprehensive support for E2 Travel related issues to travelers, approving officials, and system administrators. Responsibilities include user setup, profile assistance, trip support, managing routing and hierarchy changes, monitoring trips and vouchers, and troubleshooting UFMS-related errors. The position also requires conducting E2 training, ensuring compliance with DEA’s Lowest Available Airfare policy, reviewing Fly America Act waiver requests, setting maximum reimbursement costs for Rest and Recuperation (R&R) airfare, and drafting correspondence to DEA employees regarding E2 policies and updates.
Requirements
- Two (2) years of experience.
- Efficient data entry skills.
- Ability to prepare and deliver reports and other documents in support of project(s).
- High School Diploma or other equivalent.
Responsibilities
- Provide support to travelers, approving officials, and system administrators with E2 Travel related issues.
- Set up new users, provide profile assistance, and offer trip assistance.
- Manage routing pool and hierarchy changes.
- Monitor trips and vouchers.
- Troubleshoot UFMS related errors.
- Conduct hands-on E2 training for E2 users.
- Ensure compliance of DEA’s Lowest Available Airfare policy, including assisting offices in obtaining correct documentation for voucher purposes.
- Review requests for Fly America Act waivers (individual and annual).
- Provide and set maximum reimbursement cost for Rest and Recuperation (R&R) airfare.
- Draft correspondence to DEA employees regarding E2, including memorandums on policy, broadcast email updates, and other related correspondence.
- Perform duties such as data input, preparing letters, files, forms, and other required documents.
- Communicate with appropriate personnel to obtain necessary information.
- Provide administrative, legal, and technical support.
Benefits
- Competitive benefits component to the package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
