E2 Helpdesk / Travel Analyst
About The Position
XLA is looking for a E2 Helpdesk / Travel Analyst to support a federal agency in Arlington, VA. This position is an onsite position Monday-Friday. The position will provide support to travelers, approving officials, and system administrators with E2 Travel related issues. This includes setting up new users, profile assistance, trip assistance, routing pool and hierarchy changes, monitoring trips and vouchers, and troubleshooting UFMS related errors. Assist with conducting hands-on E2 training for E2 users. Ensure compliance of DEA’s Lowest Available Airfare policy. This includes assisting offices in obtaining the correct documentation for voucher purposes. Review requests for Fly America Act waivers (individual and annual). Provide and set maximum reimbursement cost for Rest and Recuperation (R&R) airfare. Draft correspondence to DEA employees regarding E2. This will include memorandums on policy, broadcast email updates, and any other related correspondence.
Requirements
- High School Diploma or other equivalent
- Two years of experience
- Efficient data entry
- Ability to prepare and deliver reports and other documents in support of project(s)
- Duties may include data input, preparing letters, files, forms, and other required documents
- Communicate with appropriate personnel to obtain necessary information
- Provide administrative, legal, and technical support
Responsibilities
- Setting up new users
- Profile assistance
- Trip assistance
- Routing pool and hierarchy changes
- Monitoring trips and vouchers
- Troubleshooting UFMS related errors
- Conducting hands-on E2 training for E2 users
- Ensuring compliance of DEA’s Lowest Available Airfare policy
- Assisting offices in obtaining the correct documentation for voucher purposes
- Reviewing requests for Fly America Act waivers (individual and annual)
- Providing and setting maximum reimbursement cost for Rest and Recuperation (R&R) airfare
- Drafting correspondence to DEA employees regarding E2 (memorandums on policy, broadcast email updates, and any other related correspondence)
Benefits
- Competitive benefits component to the package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
