E T Consultant (Product Owner -eBusiness Client Solutions)

World Bank Group•Washington, DC

1d•Onsite

About The Position

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. The ITS Finance (ITSFI) unit builds and operates enterprise financial systems that support critical WBG business processes. To strengthen delivery outcomes and ensure that product development remains aligned with business priorities, the unit is seeking a Product Owner to serve as the voice of the customer within the Agile team and help maximize the value delivered through each iteration. The Product Owner will work closely with business stakeholders, Product Management, and delivery teams to ensure that the team backlog reflects customer and stakeholder needs, remains aligned with the broader solution vision, and supports the organization’s strategic objectives. The role bridges business priorities and team execution by translating needs into actionable backlog items and helping the team stay focused on the highest-value work. This role requires strong judgment, excellent communication skills, and the ability to synthesize stakeholder input into clear priorities for the Agile team. The Product Owner is expected to maintain close feedback loops with customers and stakeholders, support effective planning and execution, and guide the evolution of solutions to deliver measurable business value.

Requirements

Master's degree with 5 years of experience or a Bachelors Degree with a minimum of 7 years of relevant experience, or equivalent combination of education and experience.
10+ years of experience developing, operating, and maintaining complex financial applications
Experience working in a Scaled Agile product team, with practical involvement in PI planning, execution, and retrospectives
Demonstrated ability to translate business needs into clear priorities, user stories, and backlog items for delivery teams
Strong written and verbal communication skills, with the ability to work effectively across business and technical stakeholders
Demonstrated experience working with virtual multi-cultural teams spread across multiple time zones
Ability to operate independently and drive outcomes in a complex stakeholder environment
Strong problem-solving, prioritization, and decision-making skills
Pragmatic approach to balancing business value, operational needs, and delivery timelines

Nice To Haves

Background in financial services or other regulated environments
Familiarity with SAFe Agile or similar scaled delivery frameworks
Experience supporting enterprise platforms that require close coordination across business, operations, compliance, and technology teams

Responsibilities

Own and maintain the team backlog to ensure it is aligned with customer, stakeholder, and business needs
Prioritize backlog items based on business value, strategic objectives, dependencies, and delivery readiness
Translate business needs and stakeholder input into clear, actionable user stories and backlog items for the Agile team
Continuously refine backlog content to support effective iteration planning and execution
Help the team remain focused on delivering the highest-value work in each iteration
Serve as the voice of the customer by representing end-user and business needs within the Agile team
Build and maintain effective relationships with stakeholders to understand priorities, constraints, and emerging needs
Synthesize feedback, insights, and business context from multiple sources to inform backlog priorities
Communicate priorities, trade-offs, and delivery outcomes clearly to business and technical stakeholders
Promote strong feedback loops to ensure the solution continues to evolve in response to customer and stakeholder input
Partner with Product Management to ensure that product strategy and implementation remain connected across teams
Maintain alignment between team execution, the broader solution vision, and organizational strategic goals
Provide practical insight into what solutions and experiences are realistic for the team to deliver
Support the evolution of the solution by balancing customer value, feasibility, and implementation priorities
Contribute to planning and decision-making that enables timely, value-focused delivery
Work closely with the Agile team on story clarification, priority decisions, and day-to-day backlog questions
Support planning activities by ensuring backlog items are understood, sequenced appropriately, and ready for implementation
Facilitate fast, informed decisions that help the team maintain delivery momentum and focus
Collaborate with the team and stakeholders to review outcomes and incorporate learning into future priorities
Encourage teamwork and shared understanding so delivery remains aligned with intended business value
Communicate effectively with customers, stakeholders, Product Management, and delivery teams to maintain clarity and alignment
Represent differing viewpoints, evaluate trade-offs, and determine the most important work needed to achieve business goals
Use sound judgment and timely decision-making to support value delivery within the Agile team
Ensure backlog and delivery decisions remain grounded in business priorities and stakeholder needs
Provide clear visibility into priorities, progress, and evolving needs to support effective governance and stakeholder confidence
Demonstrate domain expertise in client portal solutions such as the Banking Information Portal (eBIP), Treasury Client Center (eTCC), and Treasury Risk Events Management System (TREMS)
Support the operations and maintenance of these solutions to ensure reliable service delivery and business continuity
Engage stakeholders proactively to identify, track, and resolve issues affecting system performance and user experience
Serve as a liaison between business clients and IT development teams to translate needs, clarify priorities, and support timely resolution of issues and enhancements
Work effectively with virtual teams to enhance system capabilities and resolve issues across the supported platforms
Build and maintain strong working relationships with business stakeholders and client teams supporting eBIP, eTCC, and TREMS
Coordinate issue resolution by partnering with business clients, operations teams, and IT development teams to address production and enhancement needs
Facilitate communication and alignment between business and technical teams to ensure requirements, priorities, and decisions are clearly understood
Collaborate across geographically distributed and virtual teams to drive continuous improvements and timely problem resolution
Help ensure support and enhancement activities remain aligned with stakeholder expectations, operational priorities, and service objectives