E T Consultant (Information Solutions Analyst)

World Bank Group • Washington, DC

1d • Onsite

About The Position

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff in over 150+ locations. The ITS Data Technology Office is the central entity within the World Bank Group’s Information and Technology Solutions (ITS) department responsible for enabling data, AI, information, and knowledge capabilities across the institution. The WBG Library, part of the Products & Services unit (ITSDA), is a dynamic institutional center of information delivery serving approximately 24,000 WBG staff and consultants. It provides access to licensed eResources, reference and research services, training, and custom solutions for organizational information needs.

Requirements

• Fluency in spoken and written English is necessary.
• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
• At least 3 years of relevant Interlibrary Loan (ILL), resource sharing, and document delivery services, plus other related Library or information delivery experience.
• Strong knowledge and proficiency in using repositories, publishers, and vendor platforms for searching and purchasing library material.
• Knowledge and proficiency on ILL platforms such as: OCLC, DOCLINE, Reprints Desk and other tools such as major Publisher’s sites, for searching and purchasing library material.
• Solid client service orientation, vendor relations and partner communication skills.
• Strong knowledge of Microsoft Office Suite, particularly Excel and Outlook.
• Relevant knowledge of or ability to quickly learn corporate purchasing tools, enterprise resource planning (ERP systems like SAP) and ILS systems.
• Knowledge of subscription and vendor pricing methods and strategies.
• Experience in Library administrative tasks and processes.
• High attention to detail.
• Basic knowledge of commercial and non-commercial library lenders’ platforms.
• Ability to present and train in library services.
• Demonstrating the ability to work in, and with, a diverse global workforce.

Nice To Haves

• Language skills outside of English are considered a plus.
• Knowledge of pivot tables and advanced Excel skills is considered a plus.
• Basic knowledge of Ex Libris platforms (ALMA and Primo), particularly for searching bibliographic references or other similar library systems.
• Experience using a Case Management System to answer and monitor library requests.
• Experience using research tools such as Copilot, Google Scholar, ResearchGate, EndNote Click[DC1.1], Lazy Scholar, Lean Library, etc. to search and locate references and materials.
• Experience using library databases such as JSTOR, PubMed, EconLit, ScienceDirect, etc.
• Experience with administrative processes, purchasing, payments with corporate credit card, reconciliation, invoicing, and reporting (i.e., XiBuy, SAP’s reconciling tool)
• Knowledge of, or familiarity with, copyright and other library compliance matters.
• Basic understanding of AI tools and the challenges of information integrity.
• Experience with content creation using MS Sharepoint.

Responsibilities

• Deliver reference support via in-person, online, and phone channels
• Assist users in identifying and accessing internal and external information resources
• Staff and manage the Library reference desk
• Search for and retrieve books, journal articles, chapters, and other materials (primarily digital)
• Process Interlibrary Loan (ILL) and Document Delivery requests in line with service standards
• Manage user requests through Case Management System (CSM) and Integrated Library System (ILS)
• Coordinate shipping and return of physical materials (domestic and international)
• Maintain physical collections, including shelving and space organization
• Purchase library materials using corporate purchasing tools
• Process invoices and support reconciliation, audit, and verification requirements
• Prepare and deliver usage statistics and service reports (such as for ILL requests)
• Identify and recommend improvements to enhance service delivery
• Create and publish web content (research guides, announcements, training notices)
• Support awareness and marketing of library services and resources
• Collaborate with internal teams (e.g., Enablement) and external partners (e.g., IMF)
• Provide backup support to colleagues and contribute to overall library operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level