E&S Property Claims Manager

AXIS•Alpharetta, GA

About The Position

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry. At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. AXIS is seeking an E&S Property Claims Manager to join our North America Claims team to support the expansion of AXIS’ presence in the E&S Property market in North America. As a direct report to the Northeast Team Leader, the successful candidate will be responsible for the quality, accuracy, and performance of serious and complex commercial property claims; provide direction and technical guidance through a continuous process of management involvement; and will lead, mentor, manage the performance and development of other Company employees. Using data-driven reporting and productivity metrics, this leader will develop the optimal target operating model to deliver best-in-class service for AXIS clients and that provides career paths for Axis claim professionals to grow and develop. This role will also be responsible for delivering the AXIS North America Claims value proposition engaging with stakeholders, brokers, and insureds to ensure constant communication and service engagement distinguishes Axis claims every day.

Requirements

3-5 years of claims management experience in Claims Leadership of the specific lines of business as well as:
Demonstrated leadership, organizational, and management skills
A public profile and reputation for leadership and technical excellence
Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims
Analytical and data proficiency to drive results, make decisions and drive outcomes
Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
Demonstrated ability and experience handling claims involving a wide variety of loss scenarios, including CAT losses, as well as reporting and presenting about same to senior management
In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills
Travel is associated with this role (e.g., team management, broker & client meetings, conferences & other marketing)

Responsibilities

Direct supervision and management of claims including the investigation, analysis and evaluation of coverage liability and damages, within best practices
Close collaboration with the Head of Specialty Complex Claims for matters involving coverage disputes, including litigation and arbitration initiated by Axis issuing companies and when Axis issuing companies are parties to such litigation
Ensures that high quality Claim Summary Reports are being effectively completed and managed by Claim Leadership team to promote customer service excellence
Ensures understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards
Directly responsible for implementing a people strategy that supports training and skills improvement initiatives that achieve increased bench strength and improved career pathing
Provides leadership that encourages and supports a professional environment and promotes a business culture that leverages attainment of desired business results
Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the Company understand drivers, trends and helping our partners attract and retain business
Supporting underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments
Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities that support professional growth and development and working collaboratively with HR Business partner support and guidance.
Recruit, hire and retain top talent and develop appropriate succession plans
Build and maintain key relationships with internal stakeholders (e.g., peers, Underwriting, Actuarial, various executive management leaders) and external stakeholders (e.g., brokers, insureds, attorneys, auditors, reinsurers, and vendors)
Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with Axis values: People, Decisiveness, Excellence and Stronger Together