E-OSCAR Servicing Support Specialist

TEKsystems•Lake Forest, CA

6d•$20 - $24•Onsite

About The Position

SUMMARY: The Servicing Support Specialist is responsible for overseeing various workstreams within the servicing department, including following-up on insurance claims, managing critical workflows such as bankruptcy cases, SCRA requests, and other special circumstances. This position will work collaboratively with Customer Service, Collections and Servicing Operations Supervisors to ensure all critical operational tasks are completed as expected per service-level agreements.

Requirements

Must be able to demonstrate strong oral and written communication skills, including but not limited to the ability to generate high-level business correspondence.
Ability to self-start and work independently with minimal supervision.
Ability to work in an accurate, detail-oriented, and highly productive manner.
Strong verbal/written communication skills and organizational skills with the ability to multi-task and react quickly in a fast-paced environment.
Must be proficient in Microsoft Word and Excel.
Ability to meet deadlines consistently.
Excellent analytical, oral and written communication, problem solving and negotiating skills required.
Ability to exercise good judgment, maintain a high level of productivity, exhibit a professional demeanor, and possess a mature presence.

Responsibilities

Review and assess all insurance claims for accuracy and workflow adherence.
Follow-up with insurance companies to timely updates relative to claim coverage.
Collaborate with insurance adjusters to ensure complex claims do not become stale.
Review claim settlements for accuracy and vehicle description to ensure actual-cash value return.
Review invoices and completed repair work and approve repair shop payout.
Prepare and file legal documents related to specific bankruptcy cases.
Handle bankruptcy and court-related correspondence.
Leverage PACER to communicate with trustees, attorneys, and courts.
Investigate and respond to direct (mailed in) customer disputes according to department procedures and by department deadlines.
Investigate and respond to indirect credit (e-OSCAR) disputes according to department procedures and by department deadlines.
Modify tradelines for customers through e-OSCAR website according to department procedures.
Follow-up and update spreadsheet with upcoming dispute deadlines through e-OSCAR website.
Handling of “special state payoff” accounts by sending out either a paid in full letter, a copy of contract, or sending out the actual physical contract.
Keep track of ordered contracts (in house) by saving orders to the L-Drive.
Respond to customer inquiries for military service members and dependents related to the SCRA regulation, policies and related customer service requests.
Provide timely written communication to customers to respond to their inquiries related to SCRA.
Complete document review and validation related to SCRA requests.
Assist with daily correspondence and departmental distribution.
Assist with basic payment processing tasks such as due date changes, extensions, or non-monetary requests.
Assist with various title clerk activities if needed.