Servicing Specialist

Fora Financial•New York, NY

7d•$55,000 - $60,000•Hybrid

About The Position

Our Servicing Specialists are responsible for maintaining our active client portfolio, servicing programs to expected performance pace. They are experts at tackling high volumes of inbound & outbound calls/emails, reviewing, and actioning daily reports, as well as being maniacally focused on reducing / preventing aging. Our Servicing Specialists are effective at differentiating performing vs. non-performing assets and targeting their efforts to drive expected pace within the performing segment and directing distressed assets to the appropriate area of the portfolio. Supports the C&S department & leadership personnel, as well as legal team(s) with varying assignments to ensure quality client service. This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US. Competitive Base Salary- $55,000 - $60,000 based on experience

Requirements

Minimum 3 years of experience in a phone-based contact center environment working Credit/Collections, Billing, Sales and/or Customer Service
Strong understanding of Collections processes and results driven
Negotiation and effective communication skills, both verbal and written

Nice To Haves

Bachelor’s degree preferred
Bi-lingual / Spanish preferred

Responsibilities

Handle primarily non-derogatory ACH return files & accountable for reducing delinquencies by coordinating replacement payments or resubmissions
Monitor and verify client account balances/available funds for ACH clearance with a results driven focus; utilize and extend alternative methods to drive replacement payment(s)
Coordinate and process make up arrangement/plans; properly execute plans within the servicing platform to maintain pace, as well as reduce aging
Update system of record with above average written communication skills
Review and respond to customer inquiries with same day completion/resolution rates
Communicate with clients using professional business acumen and etiquette
Organize daily inventory and ensure responsibilities are executed within required timelines/SLAs
Partner with our business development partners and sales teams, maintaining on-going communication and relevant case status updates
Assist with team projects as requested
Provide primary and backup coverage on processes as needed
Other duties assigned