E-Notary

The Savings Group • Austin, TX

2d • Onsite

About The Position

The E-Notary Agent specializes in DMV document notarization of auto loans, playing a critical role in facilitating secure, remote document execution and submission processes. This position is also responsible for collecting other documents and items from the borrower needed to complete the loan process. This role ensures compliance with state-specific DMV regulations, State Notary regulations, and lender requirements while maintaining a high standard of customer service and data integrity.

Requirements

• High school diploma or equivalent required
• Experience in document processing, auto finance, or DMV operations preferred.
• Familiarity with state-specific DMV requirements for vehicle titling and registration preferred.
• Proficiency in using Long Pen or similar remote signing technologies preferred.
• Effective communication with internal teams, clients, and government agencies.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Skilled in identifying and resolving document-related issues quickly and accurately.
• Understanding of legal and regulatory standards related to auto loans, Notary requirements, and document handling.
• Excellent communication and customer service abilities.
• Familiarity with Microsoft Teams

Responsibilities

• Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values.
• Coordinate the remote signing of DMV-related documents using Long Pen technology with our customer(s).
• Verify the accuracy and completeness of signed documents before submission to the Titles QA team.
• Completing all notary signing requirements on documents, including documenting in Notary Journal.
• Troubleshoot issues related to document execution or DMV submission requirements.
• Review customers account to identify any outstanding items needed to complete the loan process and request them from the customer.
• Work with the sales team by reaching out to customers to gather missing items to complete the loan process.
• Provide excellent service while working with customers to help complete their loan.
• Ensure all processes adhere to legal, regulatory, and privacy standards.

Benefits

• Paid time off and paid holidays
• 401K Savings Plan
• Four health insurance plan options
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Dental and Vision insurance
• Long- and Short-Term Disability and Life insurance
• Access to building fitness center
• Casual professional work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED