E-Learning Specialist

LUV Car Wash•Gilbert, AZ

3d•Onsite

About The Position

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down. Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun — and most importantly, we LUV what we do. The E-Learning Specialist is responsible for designing, developing, implementing, and optimizing digital learning experiences and learning technologies across the organization. This role serves as a strategic partner in identifying performance gaps, conducting training needs analyses, and translating business requirements into engaging, measurable learning solutions. The position combines instructional design expertise, LMS administration, learning analytics, AI-powered content development, and employee systems onboarding to support workforce readiness, operational excellence, and continuous learning.

Requirements

Instructional design expertise: demonstrated application of ADDIE, SAM, or comparable frameworks.
Proficiency in e-learning authoring tools: Articulate 360 (Storyline and/or Rise), Synthesia, etc.
LMS administration experience.
Skilled in training evaluation methodologies and data analysis.
Strong verbal and written communication skills.
Highly organized and detail-oriented; able to manage multiple concurrent projects with shifting priorities.
Bachelor’s degree in Instructional Design, Organizational Development, Communications, Education, or a related field required; equivalent field experience considered.
Minimum 2–4 years of progressive experience in instructional design, L&D, or training program development—preferably in a multi-unit retail, hospitality, or service operations environment.

Responsibilities

Conduct training needs analyses, audience assessments, task analyses, and performance gap evaluations to identify learning and business requirements.
Apply adult learning principles and instructional design methodology (ADDIE, SAM, or equivalent) to design, develop, and maintain training programs across multiple modalities including SCORM-compliant e-learning modules.
Generate a full suite of supporting learning materials: facilitator guides, participant workbooks, job aids, quick-reference cards, and video scripts.
Collaborate with subject matter experts (SMEs) across Operations, HR, and Field Leadership to translate technical expertise into clear, learner-centered content.
Continuously evaluate and improve learning assets based on learner feedback, analytics, and business outcomes.
Serve as a primary LMS administrator, owning course shells, learning paths, user enrollment, role-based assignments, assessment configurations, and system reporting.
Assign, monitor, and report on training completions, knowledge check scores, and certification milestones across the organization.
Collaborate with internal stakeholders to ensure test assignments, reset protocols, and learner records remain accurate and audit-ready at all times.
Troubleshoot LMS access, enrollment, and content delivery errors with urgency; minimize learner disruption and escalate unresolved issues appropriately.
Manage LMS upgrades, enhancements, content libraries, and vendor support relationships.
Develop LMS governance standards, processes, and documentation to ensure accuracy, compliance, and scalability.
Establish and maintain a training evaluation framework (Kirkpatrick or equivalent) that measures learner reaction, knowledge acquisition, behavior change, and business impact.
Generate regular LMS and program performance reports: completion rates, assessment scores, knowledge gap trends, and training ROI indicators.
Analyze training data to identify systemic performance gaps, underperforming content, and populations requiring targeted learning support.