E-LEARNING DEVELOPER

City of New York • New York, NY

1d • $75,000 - $160,000

About The Position

The Department of Social Services (DSS) comprises the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA focuses on fighting poverty and inequality by providing essential benefits, while DHS works to address and prevent homelessness. The Information Technology Services (ITS) organization within DSS supports the technology needs of both agencies, developing and enhancing the infrastructure and applications used for various services. The Technology Enablement unit specifically identifies and addresses training needs for new user training, software releases, and ongoing learning support through various methods including classroom training, webinars, and asynchronous instructional videos. This unit specializes in training needs analysis, agile training development, instructional design, and in-house video production. The eLearning Developer role within ITS/Technology Enablement is responsible for assessing and implementing complex IT initiatives, performing complex IT project work, and delivering usable software systems and technology solutions. This role involves building, creating, and testing technical, online, asynchronous, and webinar-based computer training courses, modules, and videos for new and updated ITS software systems. The developer will also publish these training materials to the DSS Agency's learning management system for staff use and as a desk reference.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to '1', '2', or '3' above.

Responsibilities

• Use established standards, business and technical requirements and input from functional team members to design and deliver engaging training using various training modalities including, but not limited to mobile, on-line, video and other broad reach vehicles.
• Collaborate with teams using Confluence to review business requirements and online content documents and Jira to research user stories, acceptance criteria, specifications, and UAT Test Cases.
• Develop, utilize and maintain working relationships with business users and technical teams to ensure effective collaboration on projects.
• Analyze, synthesize, and implement feedback from stakeholders.
• Create computer generated animations, graphic and computer-based motion assets, software screen recordings, voice recordings, sound effects, and multimedia effects.
• Generate close captions for the hearing impaired.
• Combine video, visual computer assets, and voice recording into prototypes and final projects.
• Develop prototypes and pilot presentations, utilizing editing tools such as Adobe Premier Pro, Frame.io and After Affects.
• Develop online training storyboards to host eLearning on NYC and NYS computer-based Learning Management Systems for agency staff consumption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level