E-Learning Developer

City of New York • New York City, NY

1d • Onsite

About The Position

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. The Technology Enablement unit works in close conjunction with application development teams and HRA/DHS programs to identify and service training needs. This spans new user training, new software releases, building how-to videos and providing on-going learning support. The training methodology includes classroom training, instructor-led webinars, and asynchronous instructional videos available via a learning management system. Video development includes working closely with program stakeholders and various user groups to identify the best method for self-paced learning. In most instances, post application go-live support is provided through call-in webinars. Our key areas of expertise are training needs analysis, agile training development, instructional design, and in-house video production. Within ITS/Technology Enablement, under the general direction from the Executive Director, with a high degree of latitude for independent action, judgement and decisions, the eLearning Developer encompasses professional responsibilities unique to the assessment and implementation of complex information technology initiatives which require specialized expertise and experience beyond what is expected of a generalist in any given area. The eLearning Developer performs complex information technology project work that delivers usable software systems and technology solutions for business needs. The eLearning Developer builds, creates, and tests technical, online, asynchronous and webinar, computer-based training courses, modules, and videos for new ITS software systems as well as for each Agile release of existing ITS software systems. The eLearning Developer releases and publishes training videos to the DSS Agency so that they can use the new and updated ITS software systems to process benefits and perform other related Agency duties on a day-to-day basis. The e-Learning Developer also makes the training available as a desk-reference for future duties on a day-to-day basis.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• Education and/or experience which is equivalent to "1", "2", or "3" above.

Responsibilities

• Use established standards, business and technical requirements and input from functional team members to design and deliver engaging training using various training modalities including, but not limited to mobile, on-line, video and other broad reach vehicles.
• Collaborate Confluence to review business requirements and online content documents and Jira to research user stories, acceptance criteria, specifications, and UAT Test Cases.
• Develop, utilize and maintain working relationships with business users and technical teams to ensure effective collaboration on projects.
• Analyze, synthesize, and implement feedback from stakeholders.
• Create computer generated animations, graphic and computer-based motion assets, software screen recordings, voice recordings, sound effects, and multimedia effects.
• Generate close captions for the hearing impaired.
• Combine video, visual computer assets, and voice recording into prototypes and final projects.
• Develop prototypes and pilot presentations, utilizing editing tools such as Adobe Premier Pro, Frame.io and After Affects.
• Develop online training storyboards to host eLearning on NYC and NYS computer-based Learning Management Systems for agency staff consumption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees