E-Discovery Project Coordinator

TransPerfect•Portland, OR

6d•Onsite

About The Position

The TransPerfect Legal Solutions (TLS) electronic discovery division is responsible for managing the electronic & physical evidence relevant to legal matters originating from law firms and/or corporations who engage us directly. TLS can forensically collect source data (laptops, desktops, e-mail accounts, local servers, fileshares, message apps, mobile phones, etc), electronically process & standardize that data for searching, promote the “relevant” pool of documents to a review tool, establish review workflows (at times using data analytics), and help the customer determine what scope would be produced (or disclosed) to the opposing party in the matter. TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect. The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here. The Project Coordinator “PC” is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position. Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations. Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers. Team Work: after you “graduate” from the entry level PM training program, you will be in direct contact with your team in-person, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips. Quality Assurance: because of the complexity of the projects we handle, QC (“quality checking”) our work product is absolutely necessary. We strive to create an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!

Requirements

Excellent organizational + communication skills to handle high volumes of emails in a timely manner
Excellent customer service & teamwork skills
Bachelor’s Degree from a 4-year college or university or equivalent work experience
Comfortable navigating basic MS Office applications (Excel, Word, PPT)
Comfortable with learning new technology platforms
Available to work overtime, including evenings and weekends as needed
Ability to work well under pressure and meet tight deadlines in a team environment
Must be a high-level problem solver and have high multi-tasking skills
The ability to think “outside the box”
Maintain a self-motivated attitude and strive for advancement
High level customer service experience

Nice To Haves

Business Administration, Computer Science, Mathematics, Communications, Hospitality majors
Data analysis experience
Experience in the legal field
Knowledge of SQL and/or Visual Basic

Responsibilities

Monitoring customer communications.
Communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.).
Helping the team to ensure that deadlines are being monitored proactively.
Learning by doing and thinking on your feet and outside of the box.
Working closely with your team in-person, over messaging apps, video-conferencing, or over e-mail.
Quality checking our work product.