E-Discovery Project Coordinator

TransPerfect•Philadelphia, PA

4d•Hybrid

About The Position

The TransPerfect Legal Solutions (TLS) electronic discovery division is responsible for managing the electronic & physical evidence relevant to legal matters originating from law firms and/or corporations who engage us directly. TLS can forensically collect source data (laptops, desktops, e-mail accounts, local servers, fileshares, message apps, mobile phones, etc), electronically process & standardize that data for searching, promote the “relevant” pool of documents to a review tool, establish review workflows (at times using data analytics), and help the customer determine what scope would be produced (or disclosed) to the opposing party in the matter. TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect. The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.

Requirements

Excellent organizational + communication skills to handle high volumes of emails in a timely manner
Excellent customer service & teamwork skills (restaurant & retail experience is great!)
Bachelor’s Degree from a 4-year college or university or equivalent work experience
Comfortable navigating basic MS Office applications (Excel, Word, PPT)
Comfortable with learning new technology platforms
Available to work overtime, including evenings and weekends as needed
Ability to work well under pressure and meet tight deadlines in a team environment
Must be a high-level problem solver and have high multi-tasking skills
The ability to think “outside the box”
Maintain a self-motivated attitude and strive for advancement
High level customer service experience

Nice To Haves

Business Administration, Computer Science, Mathematics, Communications, Hospitality majors
Data analysis experience
Experience in the legal field
Knowledge of SQL and/or Visual Basic

Responsibilities

Monitoring customer communications.
Communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.).
Creatively resolving conflicts.
Ensuring that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.
Learning by doing and thinking on your feet and outside of the box.
Quality checking our work product.
Encouraging questions to address mistakes internally before they reach the customer.