E-Contact Center Specialist

Liberty Bank and Trust • New Orleans, TX

7d • Onsite

About The Position

At Liberty Bank and Trust, a leading Black-owned financial institution serving communities for over 100 years, the E-Contact Center Specialist plays a vital role in delivering exceptional customer service through phone and live chat support. In this role, you will identify customer needs, resolve inquiries, provide guidance on banking products and digital services, and promote financial solutions that strengthen client relationships. If you’re passionate about customer experience, call center operations, and growing your career in the financial services industry, this is your opportunity to make a meaningful impact.

Requirements

• High school diploma or GED required
• 6 months to 1 year of customer service, call center, or retail banking experience preferred
• Solid track record of meeting performance and sales goals
• Solid knowledge of banking products and financial services, with the ability to identify customer needs, recommend solutions, and comply with banking regulations, privacy standards, and compliance requirements
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to navigate multiple computer systems, CRM platforms, and digital banking applications in a fast-paced contact center environment

Nice To Haves

• No licenses or certifications required

Responsibilities

• Deliver responsive, high-quality customer support in a fast-paced contact center environment, ensuring accuracy, professionalism, and adherence to banking compliance standards.
• Provide comprehensive assistance with retail and business online banking platforms, including mobile app support, bill pay, ACH transfers, Zelle®, debit card services, and digital account access troubleshooting.
• Perform account servicing functions such as stop payments, account updates and closures, loan payment support, statement reproduction, tax document reissuance (1098/1099), and mobile deposit adjustments.
• Identify customer needs and promote relevant banking products and financial services to meet performance goals while enhancing the overall customer experience.
• Conduct account audits, verify transactions within approval limits, monitor fraud alerts, and ensure compliance with bank policies, regulatory requirements, and operational procedures.

Benefits

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Solid Work/Life Balance, including PTO and paid holidays
• Financial wellness, including an FSA, 401 (k), and match, Educational Reimbursement, and Life Insurance
• Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
• Growth opportunities, including Training and Development and Leadership Development
• Substantial perks, including Online Marketplace discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED