E-Commerce Warehouse Manager

PFX Group • Montgomery, AL

2d • Onsite

About The Position

We are seeking an experienced E-Commerce Warehouse Manager to lead and oversee all e-commerce distribution and fulfillment operations. This role is responsible for managing the end-to-end process of direct-to-consumer (DTC) order fulfillment, including picking, packing, shipping, returns processing, and inventory management for our online sales channels. The E-Commerce Warehouse Manager ensures fast, accurate, and cost-effective fulfillment while driving continuous improvement across e-commerce warehouse operations.

Requirements

• 3+ years of warehouse or distribution experience with a focus on e-commerce fulfillment or DTC operations (required)
• Previous management or supervisory experience leading fulfillment teams (required)
• Strong understanding of e-commerce order management, pick/pack/ship processes, and returns logistics
• Experience with small parcel shipping (UPS, FedEx, USPS) and rate optimization
• Experience with kitting, subscription fulfillment, or promotional packaging operations
• Familiarity with warehouse management systems and e-commerce platforms (SAP preferred; Shopify, WMS, or OMS experience a plus)
• Knowledge of safety regulations and warehouse best practices
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to lift up to 50 lbs. and work in a warehouse environment

Nice To Haves

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field (preferred); equivalent combination of education and experience considered

Responsibilities

• Manage and direct all daily e-commerce warehouse operations, including DTC order fulfillment, picking, packing, shipping, and returns processing
• Develop and execute strategies to optimize e-commerce fulfillment speed, accuracy, and cost-efficiency
• Oversee and manage the Direct-to-Consumer (DTC) shipping team, ensuring timely and accurate order fulfillment across all online sales channels
• Analyze and optimize e-commerce shipping workflows to improve efficiency, reduce errors, and increase throughput
• Supervise kitting operations, including scheduling, staffing, and quality control for subscription boxes, promotional bundles, and special e-commerce packaging
• Track and report on kitting performance metrics, including output, labor efficiency, and cost per kit
• Plan and manage kitting work orders and schedules to ensure alignment with customer demand, promotional calendars, and on-time fulfillment
• Monitor and manage e-commerce order volume forecasting to align staffing and resources with demand fluctuations, seasonal peaks, and promotional events
• Ensure inventory accuracy for e-commerce SKUs through cycle counts, audits, and real-time inventory tracking
• Coordinate with E-Commerce, Marketing, and Customer Service teams to align fulfillment operations with online sales strategies, promotions, and product launches
• Manage relationships with parcel carriers and last-mile delivery providers to negotiate rates and ensure service level agreements are met
• Implement and maintain quality control processes to minimize order errors, damages, and customer complaints
• Identify opportunities for process improvements, automation, and technology adoption to enhance e-commerce fulfillment operations
• Implement and enforce safety standards and operational procedures within the e-commerce fulfillment area
• Manage returns processing workflows to ensure efficient inspection, restocking, and disposition of returned merchandise
• Recruit, interview, and select qualified e-commerce fulfillment staff based on skills, knowledge, and job requirements
• Lead, mentor, and develop team leads and warehouse associates within the e-commerce fulfillment operation
• Manage performance through regular evaluations, goal-setting, coaching, and ongoing training
• Direct daily task assignments and provide guidance and support as needed
• Partner with HR on disciplinary actions, employee relations, and workforce planning
• Manage work schedules and staffing levels to accommodate e-commerce order volume fluctuations and peak seasons
• Approve PTO requests, timesheets, and ensure accurate labor tracking

Benefits

• Competitive compensation
• Career growth opportunities – we prioritize internal promotions
• Generous 401k match
• Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
• Paid vacation and holidays
• Tuition assistance program – support for continued education and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree