E-Commerce Supervisor

Evergreen Goodwill • Seattle, WA

4d • Onsite

About The Position

The E-Commerce Supervisor is responsible for all E-commerce departments, along with book operations. This role is also responsible for achieving department and organizational objectives for exceptional customer service.

Requirements

• High school graduate or equivalency, but not required
• Minimum 1 year of E-Commerce experience with preferably with auction and books.
• Previous supervisor experience preferred.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Ability to motivate people, instill accountability and achieve results.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Internet research skills
• Ability to learn new technology and software as related to the job.
• Must have valid Washington Driver’s license and proof of insurance along with good driving record.
• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem Solving
• Communicating with the public
• Verbal and written communication skills
• Time management and prioritization skills
• Accuracy and attention to detail

Responsibilities

• Identify and value appropriate merchandise.
• Able to list auctions with picture and description of merchandise to bring maximum value.
• Prepare a monthly update identifying items needed for internal auctions.
• Maintaining a daily tracking board by E-commerce Lister, number of listed item, how many sold and the sale amount.
• Motivating the team by tracking who had the highest ratio in sold to listed items and the highest dollar amount.
• Create department standards and hold staff accountable.
• Develop and maintain a team oriented environment.
• Assist in hiring and training of staff.
• Customer service and communication with internal and external customers.
• Follow up on non-paying customers and issue refunds.
• Maintain an E-Bay rating at least 98%.
• Track sales for the organization and by store.
• Keep auction sales premises clean.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.
• Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Benefits

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED