Outlet - E-Commerce Store Specialist

Rappahannock Goodwill•Fredericksburg, VA

1d•Onsite

About The Position

Rappahannock Goodwill Industries (RGI) is searching for an E-Commerce Store Specialist to work at our Outlet Goodwill. This role is central to the E-Commerce efforts within the stores and will serve as the primary point person for evaluating products to be sold online. The E-Commerce Store Specialist will collaborate with the store management team to select donated items that align with predetermined sales goals. This position involves detailed examination of each product to determine its condition, manufacturer, and other relevant criteria. The specialist will be responsible for writing clear, engaging, and accurate product descriptions for online listings to maximize sales. Additionally, they will train store staff on product evaluation and pricing strategies for both E-Commerce and in-store sales.

Requirements

Must be available to work during operating hours as needed for business operations.
Work schedule may include days, evenings, weekends, holidays, and blackout periods which may vary from week to week as well as occasional overtime when approved by management.
High School Diploma or equivalent required.
Basic computer skills including navigation on the internet and web-browsing.
Familiarity with key Internet sites including eBay and Amazon.

Nice To Haves

1+ year’s industrial production and working with people with disabilities experience preferred.

Responsibilities

Maintain and streamline the evaluation process and technique.
Source high value donations from the donation stream.
Partner with and train the stores donations and production teams to identify and evaluate products for E-Commerce and stores.
Manifest products for E-Commerce.
Record and document metrics including production numbers and weekly goals.
Meet daily goals of identifying high value products and deadlines.
Use computers, mobile devices, books and online sources to research value and authenticity of items.
Evaluate, research, prep, and price products.
Fill in at another E-Commerce site as needed.
Communicate with E-Commerce team for consistency, ongoing training, and productivity.
Act as liaison between stores and e-commerce and ensure all merchandise is sent out to e-commerce in a timely manner.
Focus on quality control procedures to ensure that every item is described correctly.
Describe and title product accurately with keywords.
Create and maintain standard operating procedures.
Research items, accurately portray, weigh, measure, using disclaimers and assign shipping and handling charges appropriately.
Meet or exceed daily productivity goals through the efficient handling of product, processing items quickly and accurately.
Follow safety procedures and use Personal Protective Equipment (PPE) as needed.
Perform routine tasks according to established processes and ensure that each item is credited to the store that sent it.
Foster and demonstrate a positive team environment.
Fully and accurately write all product descriptions and attributes (including damages).
Assist in pulling items for re-listing.
Assist in sorting, identifying, and preparing items for photography.
Assist in filing items and maintaining the shelves.
Help facilitate shipment of sold items if needed.
Perform other job duties as required.