E-Commerce Specialist (Business Success)

H Mart•Carlstadt, NJ

5d•$76,650 - $97,950•Onsite

About The Position

The E-Commerce Specialist (Business Success) will be responsible for analyzing workflows and system integrations, communicating with solution providers to resolve technical issues, and optimizing site functionality to enhance user experience and conversion rates. This role involves identifying and analyzing customer behavior trends, collaborating with sales and customer support teams to align strategies and improve customer experience.

Requirements

IT knowledge, especially front-end and back-end e-commerce systems
Knowledge of e-commerce platforms (e.g., VTEX, Shopify,)
Proficiency in digital marketing tools (e.g., Google Ads, Facebook Ads)
Strong analytical skills with the ability to interpret data and make data-driven decisions
Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams

Nice To Haves

Bachelor's degree preferred (not required)
At least 4-5 years of relevant IT/e-commerce experience preferred
Experience with Google Analytics or other metrics platform preferred

Responsibilities

Analyze the workflow and integration between the systems and look for opportunities for improvement
Communicate directly with solution providers to improve and/or solve complex technical issues
Respond to Jira tickets and (IT ticketing System) to solve and define technical issues with VTEX , Autostore & B1
Create and manage internal user guides for VTEX, Autostore & B1
Optimize site functionality and navigation to enhance user experience leading to increased conversion rates
Identify and analyze customer behavior trends, sales data, website traffic using Google Analytics to broaden business opportunities
Collaborate with the sales team to align e-commerce strategies with overall sales goals
Partner with the customer support team to address issues and improve the overall customer experience

Benefits

Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Smart Card: Earn additional 4 points to the standard $1 = 1 point
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy