E-Commerce Sales and Customer Support Associate

Career Certified • Alpharetta, GA

13d • Onsite

About The Position

A team player who enjoys motivating and encouraging others and has the desire to deliver “white glove” level customer service. We help individuals prepare for state-mandated contractor exams. We run multiple e-commerce sites and are the industry leaders when it comes to online training. You will be working with our sales team to provide sales support, customer education, and website updates. You will also help update and create training course materials.

Requirements

• Excellent verbal and written communication skills
• The ability to type 40+ words per minute
• Creative thinking and problem-solving skills
• The desire for continued personal growth
• Experience with Google-based web platform and tools

Nice To Haves

• Experience with CRM, LMS, and project management tools a plus

Responsibilities

• Answer phone calls, chats and emails to support customers
• Support customers in answering questions, purchasing products and other general inquires
• Supports automation and customer self-help initiatives
• Identify trends in customer interactions to improve support and engagement strategies.
• Must be able to work a flexible schedule that may include evenings
• Support various projects as needed/necessary

Benefits

• Tuition reimbursement, subject to approval
• Paid company holidays (9 days off per year)
• Flexible Time Off (FTO), as described in the employee handbook
• Voluntary participation in Career Certified’s medical, dental, and vision plans, as well as supplemental insurance options
• Voluntary participation in Career Certified’s 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED