e-Commerce Production Category Lead

Goodwill Southern California•Los Angeles, CA

14d

About The Position

The Category Lead assists the e-Commerce Supervisor and Department Leads in the efficient operation of the Goodwill Southern California's production activities within an assigned category by providing day-to-day operational oversight of Associates. This role ensures established goals related to sales, production, customer service, safety, payroll, and expense control are met through consistent execution of production standards, marketplace requirements, and adherence to Goodwill Southern California policies and values.

Requirements

1 year of supervisory experience.
1 year of e-commerce experience.
High school diploma or general education degree (GED) preferred.
Shift flexibility and overtime when needed.
Ability to handle confidential information.
Ability to work with minimal supervision.
Punctual and dependable attendance.
Free from alcohol and drug abuse.
Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Must have basic experience computer programs in a Windows environment, including Word, Excel and E-mail

Responsibilities

Maintains working knowledge of assigned category level e-Commerce production workflow and advise Associates on production standards and best practices.
Perform routine quality audits to ensure merchandise accuracy and adherence to established standards.
Perform daily Production Associate duties as needed to support production flow and operational continuity.
Provide day-to-day operational oversight of Associates in assigned category to ensure production tasks are completed accurately, safely, and on schedule.
Assign work, monitor workflow, and follow up to ensure established production standards and expectations are met.
Observe Associate performance and provide real-time guidance and coaching to support operational effectiveness.
Communicate performance observations, attendance concerns, and operational issues to the Supervisor or Management team as appropriate.
Perform seller-side functions of assigned e-commerce sales channels in accordance with marketplace policies and standards.
Ensure marketplace standards and policies are consistently followed during production activities.
Under the guidance of the Department Lead, respond to customer inquiries and resolve concerns in a timely and professional manner.
Under the guidance of the Department Lead, ensures inventory management systems accurately support production tracking and merchandise flow.
Load and unload trucks and assist with material handling as required.
Support the maintenance of production equipment, tools, and workspaces to ensure safe and efficient operations.
Promote a Safety-First culture by modeling safe work practices and reinforcing established safety procedures.
Monitor work areas for potential hazards and promptly report safety concerns, incidents, or unsafe conditions.
Ensure proper use of equipment, PPE, and safe material-handling techniques, including lifting practices.
Maintain clean, organized, and hazard-free workspaces and support completion of required safety training.