E - Commerce Product Manager

Panasonic • Bridgeton, MO

2d

About The Position

Provide strategic product management leadership for Hussmann's e-commerce platforms and digital customer experience initiatives to drive profitable revenue growth, customer adoption, and operational efficiency. Lead the development and execution of digital product strategies that improve online customer engagement, conversion, self-service capabilities, and market penetration. Serve as the voice of the customer while partnering with Commercial, Marketing, IT, Operations, Supply Chain, and Customer Service teams to deliver innovative digital solutions that create measurable business value. Measure and improve the effectiveness of digital product initiatives through customer adoption, revenue growth, conversion optimization, customer satisfaction, and operational efficiency metrics aligned with Hussmann's Long Range Plan (LRP) and Business Plan (BP).

Requirements

• Bachelor's Degree required
• Minimum 8-10 years of progressive experience in Product Management, Digital Commerce, Marketing, Business Strategy, or related disciplines
• 3-5 years of experience leading digital product, e-commerce, customer experience, or technology initiatives
• Experience managing product roadmaps and delivering customer-facing digital solutions
• Strong understanding of B2B e-commerce platforms, digital customer journeys, and online merchandising principles (SAP Commerce Cloud preferred)
• Experience with web analytics, customer behavior analysis, and performance measurement
• Ability to translate customer needs and business objectives into product requirements and actionable roadmaps
• Strong cross-functional leadership and stakeholder management skills
• Ability to leverage data and customer insights to drive business decisions and continuous improvement

Nice To Haves

• Degree in Business, Marketing, Engineering, Information Systems, Digital Commerce, or related field preferred
• Experience working with Agile, product development, or software delivery methodologies preferred
• Knowledge of search, personalization, digital marketing, SEO, customer self-service tools, and commerce technologies preferred

Responsibilities

• Assess digital commerce opportunities through customer research, Voice of Customer (VOC) programs, user feedback, usability testing, market trends, competitive benchmarking, and analytics. Monitor industry best practices and emerging technologies to identify opportunities that improve customer experience and accelerate online growth.
• Develop strategies that improve customer acquisition, engagement, retention, and self-service adoption. Analyze customer journeys and identify opportunities to reduce friction, improve site usability, enhance product discovery, and increase conversion rates across digital channels.
• Own and maintain the e-commerce product roadmap, prioritizing enhancements and new capabilities based on customer needs, business value, technical feasibility, and strategic priorities. Balance customer requirements with organizational capabilities and available resources.
• Lead cross-functional teams through the planning, development, testing, and deployment of digital capabilities including website functionality, search, merchandising, personalization, customer account features, integrations, and self-service tools. Ensure solutions deliver measurable business results and support overall commercial objectives.
• Establish and monitor key performance indicators including revenue, conversion rates, customer engagement, search effectiveness, customer satisfaction, and self-service adoption. Utilize analytics and reporting to identify opportunities, quantify business impact, and support future investment decisions.
• Partner with Marketing and Commercial teams to optimize online merchandising, content strategy, promotions, search optimization, and product presentation. Ensure digital platforms are supported with effective content, training materials, launch plans, and customer-facing communications.
• Serve as the primary liaison between Commercial, IT, Marketing, Supply Chain, Customer Service, and external partners to ensure alignment on digital priorities. Facilitate collaboration, communicate product strategy, and drive execution across multiple stakeholders.
• Identify and evaluate emerging technologies, AI-enabled capabilities, automation opportunities, and digital commerce best practices. Lead initiatives that enhance customer experience, improve operational efficiency, and strengthen Hussmann's competitive position in the marketplace.

Benefits

• Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Paid time off, stewardship and parental leave.
• Tuition reimbursement for job-related courses after six months of service.
• EAP, virtual health management, chronic condition, and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior