E-Commerce Processor

GOODWILL INDUSTRIES OF NORTH LOUISIANA INC•Bossier City, LA

2d•Onsite

About The Position

The E-Commerce Processor is responsible for receiving, processing, sorting, documenting, photographing, and researching donated specialty items. This role contributes to meeting budgeted revenue and minimizing costs through efficient selection and processing of donated goods. Key aspects include providing excellent customer service to internal and external customers, safeguarding company property, maintaining confidentiality, and adhering to company values and policies. The processor will also manage online selling platforms like ShopGoodwill and eBay, assist in developing new selling platforms, track sales, manage inventory and supplies, and maintain an organized work area for merchandise processing, photography, and shipping.

Requirements

High school diploma/GED or equivalent combination of education and experience.
Typing speed of at least 40 words/min.
Ability to pass a background screening.
Proficient with computers, phone systems.
Familiar and comfortable with cameras and lighting.
Shows respect and sensitivity for those with barriers to employment.
Exhibits objectivity and openness to other’s views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Supports the mission of the Agency.
Ability to maintain self-control and deal effectively with customers, co-workers and management.
Ability to communicate and work effectively with persons with disabilities and disadvantaging conditions and the public.
Ability to read documents such as instructions.
Ability to write accurate descriptions.
Edits work for spelling and grammar.
Presents numerical data effectively.
Listens and gets clarification.
Approaches others in a tactful manner.
Treats others with respect and consideration regardless of their status or position.
Simple math skills (counting, basic addition and subtraction) with reasonable accommodations.
Accurate with numbers.
Ability to apply common sense understanding to carry out instructions.
Works well in group problem solving situations.
Includes appropriate people in decision-making processes.
Makes timely decisions.
Prioritizes and plans work activities.
Uses time efficiently.
Adapts to changes in the work environment.
Manages competing demands.
Able to deal with frequent change, delays, or unexpected events.
Takes responsibility for own actions.
Keeps commitments.
Measures self against standard of excellence.
Strives to continuously build knowledge and skills.
Demonstrates persistence and overcomes obstacles.
Applies feedback to improve performance.
Seeks increased responsibilities.
Asks for and offers help when needed.
Knowledge of and able to use Outlook, Word and Excel.
Experienced with Point of Sale (POS) systems.

Nice To Haves

Production, processing, or warehouse experience desirable.

Responsibilities

Consistently arrives at work and on time; notifies the E-Commerce Manager of absence in advance.
Demonstrates a professional, presentable appearance, including adherence to dress code and positive attitude.
Is knowledgeable of, and utilizes, PPE as required for the position and the job duties.
Is knowledgeable of, and adheres to, the DGR Purpose Statement, DGR Guiding Principles and Goodwill Values.
Provides excellent customer service to all customers (internal and external); answers all emails and phone calls within 24 business hours; ensures all team members provide excellent customer service.
Safeguards company property (including donated goods) and employees.
Reports any incident of accident, theft, fraud, waste or unauthorized possession of company property to E-Commerce Manager the same day as the incident.
Maintains confidentiality with information such as performance evaluations, corrective actions, individual wage and salary rates and other sensitive information.
Works within approved budget.
Contributes to profits and revenue.
Conserves organizational resources.
Maximizes Expense to Revenue (E/R) ratio.
Monitors feedback from E-Commerce customers daily.
Provide excellent customer service to eCommerce patrons including, but not limited to, answering questions about merchandise, promptly processing returns, and quickly and accurately shipping merchandise.
Resolves customer/donor complaints or problems in a timely and courteous manner with the goal of achieving customer satisfaction while complying with agency policies and procedures.
Maintains systems related to the sale of goods through online platforms including, but not limited to, ShopGoodwill and eBay.
Develops Goodwill’s presence on emergent selling platforms to diversify and expand revenue in eCommerce.
Assists the E-Commerce Manager with tracking the sales of the posted items and record daily sales.
Assists the E-Commerce Manager with inventorying, ordering, and keep secure supplies related to eCommerce.
Assists the E-Commerce Manager with maintaining an efficient and organized work area for the processing, photographing, and shipping of merchandise including a cataloging system for incoming and outgoing merchandise.
Fulfills and supervises production functions such as: track and document production goals and other production areas.
Receives donated goods from stores, sorts and selects merchandise, prices and marks items and performs other production functions as determined by supervisor.
Ensures sold items are packed and shipped carefully and promptly.
Ensures that all paperwork and reports are completed accurately and in a timely fashion.
Orders supplies to replenish quantities on hand in a timely manner.
Performs opening and closing procedures of the store.
Assists in the maintenance of a safe, clean, and orderly work environment, complying with established procedures and policies.
Meets daily processing goal; effectively works as a team to meet the revenue budget of the department.
Assists in the selection, cleaning, description writing, and item posting onto the online retail platforms used by the E-Commerce department.
Assists in the photographing of items for posting on retail platforms.
Maintains accurate processing record(s).
Assists with the organization of inventory to ensure incoming items are credited to the correct store and any items to be returned are sent back to the correct store.
Attends all training sessions as required by the Agency.
Performs other duties as assigned that would lead to successful operation of department, team and/or mission.