E-commerce Operations & Administrative Specialist

Fastsigns•San Antonio, TX

5d•Onsite

About The Position

We are looking for a highly organized, "jack-of-all-trades" professional to join our San Antonio team. This role is the heartbeat of our e-commerce operations. You will support the Account Manager by ensuring our store is updated, our 25+ vendors are managed, and our digital files are kept in pristine order. The ideal candidate is a Google Workspace power user who thrives in a fast-paced environment and is comfortable jumping from a creative task to a logistical one at a moment's notice.

Requirements

Expert-level efficiency in Google Workspace (Drive, Sheets, Docs).
Experience with Asana (or similar project management tools).
Strong communication skills for vendor relations and light sales support.

Nice To Haves

E-commerce experience is preferred, but not required for candidates with high operational grit.
Proven ability to "context switch"—moving from creative updates to support without losing momentum.
A stickler for naming conventions and folder hierarchies (no "Untitled Documents").
Ability to coordinate lead times across 25+ different vendors to prevent stock-outs.
A methodical approach to resolving system glitches or user access hurdles.
Willingness to attend occasional after-hours events (a few times a year) and adapt to changing daily priorities.

Responsibilities

Execute pricing updates, launch new products, and audit product thumbnails to ensure 100% brand consistency.
Manage users, issue logins, and troubleshoot front-end e-commerce issues.
Manage order procurement, including writing purchase orders and tracking inventory.
Maintain a standardized filing system in Google Workspace so all team assets are easily searchable.
Troubleshoot order entry issues to streamline processes and handle light sales inquiries as needed.
Attend weekly meetings with the Account Manager to ensure progress on short-term tasks and long-term goals.