E-Commerce & Merchandising Project Lead

SpaceX•Hawthorne, CA

2d•Onsite

About The Position

As a key member of the Merchandising and Design team, the E-commerce & Merchandising Project Lead is responsible for supporting the Senior Manager, Merchandising and E-commerce to strategize and forecast sales cycles, improve e-commerce functionality, and optimize operations of the department.

Requirements

High school diploma or equivalency certificate.
5+ years of project management experience, with at least 3 years specifically in e-commerce or digital retail environments.

Nice To Haves

Excellent stakeholder management, communication, and presentation skills; ability to influence at all levels.
Experience with platforms such as Shopify Plus, BigCommerce, or custom headless architectures.
Analytical mindset with the ability to translate data into actionable project decisions.
Previous experience in a fast-growing DTC, marketplace, or omnichannel retail business.
Knowledge of supply chain, inventory systems, or order management integrations.
MS Office, Excel, Smartsheet, Adobe Creative Suite and Figma a plus, but not required.

Responsibilities

Lead cross-functional e-commerce projects from ideation through launch and post-launch optimization (website redesigns, platform upgrades, new market entries, feature rollouts, A/B testing programs, etc.).
Ensure timely delivery of all materials, inbound and outbound.
Manage and maintain inventory for shop.spacex.com and SpaceX employee retail stores.
Own PO issuance and invoice close out for the network of vendors.
Coordinate and prioritize work across the Product team, Developers, Marketing, Customer Service, Logistics, and external agencies/vendors.
Manage vendor relationships and third-party platform partners (e.g., Shopify, Smartsheet, Shift4, Gorgias, custom builds, payment gateways, analytics tools).
Monitor project KPIs (conversion rate, revenue impact, site performance, on-time delivery, budget adherence) and report insights to leadership.
Champion best practices in digital commerce, accessibility, SEO, mobile experience, and data privacy/compliance (GDPR, CCPA, etc.).
Oversee licensing partnerships and 3rd party resellers.
Serve as the primary point of contact for merchandise needs of internal departments, including but not limited to coordinating with vendors to produce promotional or gifting product and facilitating department orders through shop.spacex.com.
Responsible for supporting internal product distributions, gifts, events, and employee customer service.
Support leadership and finance team to forecast annual spend, report revenue, and retain the most cost-effective suppliers.
Lead customer service standards and work with customer service team to adhere to them.
Performs other duties or special projects as assigned.

Benefits

Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave
Long-term incentives, in the form of company stock or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan