E-Commerce Logistics Supervisor

Staff Management Group • Secaucus, NJ

4d • Onsite

About The Position

Long-Term Staff Management Group is seeking a E-Commerce Logistics Supervisor for our client in Secaucus, NJ. This position oversees the daily execution of e-commerce logistics, including inventory accuracy, order picking, packing, and shipping, while maintaining high standards of customer satisfaction and collaborating with cross-functional teams to support online sales initiatives. The role will also manage reverse logistics processes for e-commerce, retail, and wholesale channels, ensuring efficient handling of returned merchandise through inspection and re-stocking. This supervisor will ensure that both outbound and inbound logistics align with the company's commitment to quality, sustainability, and luxury service.

Requirements

• MUST be bilingual - English AND Spanish.
• 3+ years of experience in an omni channel warehouse, preferably in a luxury or fashion environment.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.
• Strong organizational and communication skills.
• Strong understanding of return processes and inventory/quality control.
• Proficiency in WMS/ERP systems and Microsoft Office Suite.

Responsibilities

• Manage e-commerce order fulfillment including picking, packing, and shipping.
• Coordinate with customer service to resolve order-related issues.
• Ensure compliance with safety standards and operational procedures.
• Supervise e-commerce warehouse staff and allocate resources effectively.
• Oversee return processing from e-commerce, retail stores, and wholesale partners.
• Ensure timely inspection of returned items.
• Coordinate with customer service and sales teams to resolve return-related issues.
• Monitor KPIs related to return rates and processing times

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed