E-Commerce Supervisor
About The Position
Become part of the dedicated Ecommerce Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Fresno ARC WTU Center, which supports the Adult Rehabilitation Program. This is an opportunity to work as team and utilize your skills as an Ecomm Superviosr while contributing to the success of our Program and its participants. The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. The Ecommerce Supervisor will be responsible for ensuring precise and optimized product listings, timely order fulfilment, and providing leadership and guidance to a team of associates and specialists.
Requirements
- High School Diploma or equivalent.
- Excellent verbal and written communication skills of the English language.
- Excellent computer and technology skills, with a focus on Windows Operating Systems (10 or higher) and all Microsoft Office Programs (Word, Excel, etc.).
- Strong analytical skills and proficiency in using analytic tools.
- Familiarity with SEO best practices.
- Previous experience leading or supervising a team.
- Ability to work collaboratively in a team environment.
- Ability to work independently with minimal supervision.
- Ability to work under pressure and multitask.
- Ability to type at least 40 words per minute.
- Experience in identifying high-quality and designer brand merchandise.
- Must have 2-4 years of customer service and/or retail experience.
Nice To Haves
- Knowledge of online selling platforms and proficiency in Photoshop is preferred.
Responsibilities
- Lead and mentor a team of ecommerce associates and specialists, providing guidance, training, and performance feedback to reach sales goals.
- Oversee day-to-day ecommerce operations, including product listings, inventory management, order fulfillment, and customer support.
- Hands-on management of the end-to-end process of product listings, ensuring accuracy, completeness, and alignment with company standards.
- Implement and maintain best practices for product titles, descriptions, images, and other critical listing elements.
- Collaborate with associates to continuously update and enhance product information based on market trends and customer feedback.
- Develop and implement effective strategies to drive online sale growth.
- Supervise order fulfillment to ensure timely and accurate processing of customer orders.
- Oversee customer messages, ensuring prompt and satisfactory resolution of inquiries and issues.
- Ensure the safe, proper use, and maintenance of department supplies and production equipment.
- Execute directions and sales goals determined by Ecommerce Managers.
- Demonstrate efficiency, accuracy, and high productivity through effective workload management.
- Display an eagerness to acquire new skills and grow within the organization.
- Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
