E-Commerce Driver

Roche Bros • Easton, MA

6d • Onsite

About The Position

Capable of handling multiple and timely deliveries on a regular basis, while maintaining great customer service and ensuring customer satisfaction. The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

Requirements

• Must be 21 years of age or meet company insurance driver requirements.
• Valid Massachusetts driver’s license.
• Authorized to work within the U.S.
• Will be subject to substance testing, CORI check per location requirements and annual driving record check.
• Must be well groomed, customer orientated, and capable of interacting with customers.
• Possess the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed.
• Always using proper customer service at time of delivery.
• Effectively communicate any problems and issues with customers’ orders to deliveries at time of delivery.
• Communicate any delivery schedule changes (late or early) with customers in a timely fashion.
• Commit to the “Golden Rule” and work with other associates to build a strong e-commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
• Coordinate orders and deliveries with shopping manager.
• Stay in constant contact with the shopping manager in case of problems with deliveries or delivery times.
• Coordinate customer orders from all temperature zones to the customer’s doors, and beyond upon customer request, in a timely fashion.
• Work efficiently and at an acceptable pace; making timely and organized deliveries.
• Effectively insure proper storage and shipping of orders limiting shrink and damaged goods.
• Responsible for notifying the shopping manager of customer complaints, security problems and product problems.
• Communicate needs and problems to the store manager and cooperating with store manager and department specialists to optimize the picking and delivery system.
• Obey the laws and rules of the road.
• Be safety conscious and correct or report any unsafe conditions you observe.
• Report any damage, delivery vehicle problems, or property damage caused by vehicle or delivery equipment immediately with shopping manager or store manager in a timely fashion.
• Maintain a neat and clean delivery vehicle in proper working order.
• Keep accurate vehicle gas, service, temperature, and inspection logs.
• Practicing good sanitation, safe food handling, neat housekeeping, proper hand washing, and food storage.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties assigned by management.

Benefits

• In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $17.30 - $22.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed