e-COMMERCE/DEPT LEADER

Kroger•West Jordan, UT

About The Position

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. The role is responsible for staffing the department and developing associates to achieve desired results. The e-Commerce Department Leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The position must be able to perform its essential functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Strong organizational skills.
Strong leadership skills.
Basic knowledge of computers.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Experience with and knowledge of Point of Sale (POS).
Retail experience.

Responsibilities

Ensure the store e-Commerce department meets or exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
Meet product-flow demands and create schedules according to guidelines.
Develop associates to meet productivity standards and certify associates once they meet or exceed goals.
Confirm associates follow local, state and federal laws, food-safety procedures and company guidelines.
Train associates on all functions and duties of the order selector and customer attendant roles.
Lead the team in planning, implementing and executing e-Commerce initiatives.
Achieve or exceed weekly, period and annual sales and wage budgets, as well as other targeted goals, including customer satisfaction that leads to repeat sales.
Assist in analyzing and responding to the competitive landscape.
Ensure orders are filled with requested products or comparable substitutions in a timely and effective manner.
Execute Best Practices to determine appropriate substitutions when items are out of stock.
Follow processes to streamline collection of orders, products, checkouts and delivery.
Report inventory issues, such as out-of-stock items, to department heads in a timely manner.
Troubleshoot equipment and devices for the e-Commerce department.
Provide feedback to the store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans and programs.
Monitor and control department expenses.
Ensure preventative maintenance is performed on all department equipment.
Supervise and coach direct reports, complete performance reviews and provide feedback.