E-Commerce Department Merchandise Manager (On-Site)

Ace Hardware•Oak Brook, IL

6d•Onsite

About The Position

As the E-Commerce Department Merchandise Manager, you will lead online assortment strategy, development, and execution for assigned product categories across business to consumer and business to business channels. You will guide a merchant team responsible for profitable sales growth, gross profit, margin rate, digital assortment expansion, vendor partnerships, dropship assortment growth, pricing, promotional planning, and customer experience on acehardware.com and affiliate channels. Reporting to the Head of E-Commerce, Digital Marketing and Innovation Strategy, you will partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, retail operations, and the Ace Care Center to deliver consumer relevant, high quality, differentiated assortments for Ace retailers and customers.

Requirements

10 or more years of digital or E-Commerce experience
5 or more years managing product categories
Experience leading and developing merchant teams
Strong strategic thinking, financial acumen, business judgment, and decision making
Experience managing online assortment strategy, pricing, product placement, promotions, and profitability
Strong vendor negotiation, relationship management, and partnership skills
Excellent problem solving, communication, interpersonal, and follow through skills
Proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint
Ability to travel up to 25 percent

Nice To Haves

Experience with dropship programs, site merchandising, digital marketing channels, and ecommerce customer experience improvements
Experience supporting both business to consumer and business to business ecommerce strategies

Responsibilities

Lead online assortment strategy, product selection, pricing, placement, and category growth plans
Oversee sales, gross profit, margin rate, key performance indicators, and three-year category strategies
Build, coach, and develop a merchant team while attracting and retaining strong talent
Manage vendor partnerships, dropship expansion, rebates, return allowances, and promotional funding
Partner across merchandising, digital marketing, ecommerce operations, inventory, consumer marketing, and retail operations
Improve customer path to purchase through taxonomy, category pages, search results, vendor links, search engine marketing, and search engine optimization
Lead online promotional planning, advertised item schedules, pricing concessions, vendor credits, and retailer communication
Support inventory planning, supply chain coordination, retailer touchpoints, and Ace Care Center training

Benefits

Incentive opportunities
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
21 days of vacation immediately available (prorated in the first year)
Up to 6 paid holidays depending on the month of hire
Company Car, phone and fuel card are provided for field-based positions
Annual Ace Cares Week
20 hours off work per year to volunteer at an organization of your choice
Opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
On-site classes, facilitator-led courses, and a generous tuition assistance program
Frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more
Employee discounts on Ace merchandise, travel, fitness, computers and thousands more
Birth/Adoption bonding paid time off
Adoption cost reimbursement
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Identity theft protection