e-COMMERCE/DEPARTMENT LEAD

Kroger•Highlands Ranch, CO

About The Position

Assist the Store e-Commerce Manager in managing the day-to-day operation of the store’s e-Commerce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customer service and department operations, including order intake and assignment, team training, scheduling, equipment and supply maintenance, staging-area organization, opening and closing procedures, and process improvements. The Lead acts as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable and performs selector and customer attendant duties as needed.

Requirements

Proven supervisory experience.
Ability to read shelf tags.
Basic knowledge of computers.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Self-directed, with the ability to execute projects with minimal supervision.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Ensure team members follow local, state, and federal laws, food safety procedures, and company guidelines.
Perform selector and customer attendant responsibilities as needed, in accordance with company guidelines.
Train team members in all functions and duties of selector and customer attendant roles.
Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
Assist with scheduling to meet operational and associate needs.
Maintain intake of customer orders and distribute and assign work to selectors and customer attendants.
Print and distribute order labels, including labels for perishable departments.
Troubleshoot e-Commerce equipment and devices.
Maintain necessary supplies.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location discrepancies, and invalid temperature types to the Store e-Commerce Manager.
Perform required opening and closing procedures.
Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
Provide feedback on team members’ daily performance and annual performance reviews.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.