E-Commerce Coordinator - Animal Health

Cencora•USA > MT > Remote, MT

About The Position

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

Requirements

High School Diploma/GED or equivalent experience required.
2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
Must be proficient in Microsoft Office, specifically Word and Excel
A minimum of two years of relevant experience in one of the following: Enterprise E-Commerce System customer service, maintenance, and support, Business System analysis and support
A strong work ethic, committed to doing the job well and in a time efficient manner
Speaks effectively in individual or group situations (i.e., meetings, presentations, interviews); able to organize and present information to others; delivers positive high impact presentations
Customer oriented and responsive to customer needs and priorities; establishes effective work relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs
Demonstrates the ability to respond quickly to changes in the day-to-day operation as it relates to department priorities
A self-starter; develops work objectives and action plans for self; establishes realistic priorities, personal check points and performance indicators; develops effective strategies for reporting progress and ensuring accomplishment of goals

Nice To Haves

Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.
Business or technical degree is strongly preferred
Display knowledge and proficiency in detailing products…www.mwianimalhealth.com being the top product
Utilize skills effectively to detail www.mwianimalhealth.com to all users

Responsibilities

Monitor orders that error in the interchange throughout the day and investigate the cause of these errors
Rekeying orders on an as need basis
Identify and troubleshoot issues or problems with Web orders, contacting clinics and /or sales staff of these issues and assist in coming to a quick resolution of these issues
Process requests from Accounting, Outside and Inside Sales Staff and Clinics to set up Web Access Profiles
Maintain profiles using the Website Admin Site
Send out communication once the Profiles have been setup to the clinic and the Sales Teams
Maintain, update and research product information, including descriptions, availability, compliance issues, backorders, allocations, new products and close out items
Work closely with Purchasing and marketing to provide a smooth purchasing experience for online customers
Monitor MSDS and CVP sites contacting the provider with updated manufacturer information, issues and/or problems
Monitor daily changes to products to ensure accurate information for Web display
Update Product and Customer Sets to ensure all accounts are seeing products specific to their location and are compliant with State laws
Monitor daily emails, direct communiqués from marketing and manufacturers pertaining to manufacturer clinic promotions
Build and maintain Customer and Product Sets based on the requirements of the promotion
Customer Service via phone, email, fax
Providing detailed information on how the different features of the Website work
Be able to present this information in a comprehensive and clear manner to ensure both clinic and/or sales staff have a solid confidence level
Field inquiries pertaining to accounting issues, DEA questions, locating products, warehouse issues, telephone orders, OSR & ISR questions, freight and pharmacy and the many other facets of MWI as they pertain to www.mwivet.com
Troubleshooting clinic issues and reaching a solution quickly to the satisfaction of the clinic and sales staff