E-Commerce Coordinator (Remote)

SuperOrdinary Talent • West Hollywood, CA

15h • Remote

About The Position

The E-Commerce Coordinator supports the Ecommerce Manager and Brand Success team with day-to-day ecommerce operations across platforms including TikTok Shop, Shopify, and Amazon. The role focuses on keeping ecommerce accounts operational, organized, and customer-ready by monitoring orders, customer experience, account health, integrations, reviews, fulfillment issues, and reporting, while escalating complex issues to the Ecommerce Manager. The coordinator is expected to monitor, execute, identify, document, and escalate effectively rather than serve as the primary decision-maker for ecommerce accounts.

This is a hands-on role for an organized, detail-oriented, proactive person comfortable managing multiple tasks and supporting different areas of ecommerce operations. TikTok Shop and FBT experience are strongly preferred; Amazon Seller Central and FBA experience are a plus. The role provides an opportunity to build experience in TikTok Shop, Amazon, ecommerce operations, customer experience, fulfillment, and marketplace management while working closely with the Ecommerce Manager and Brand Success team.

Requirements

• 1–3+ years of experience in ecommerce, marketplace operations, customer service, digital commerce, or a related field.
• Strong attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to identify issues and escalate them appropriately.
• Comfort working with spreadsheets, trackers, and ecommerce platforms.
• Ability to learn new platforms, tools, and processes.
• Ability to manage multiple priorities and deadlines.
• Proactive, dependable approach and willingness to take ownership of assigned tasks.
• Comfort working in a fast-paced environment and wearing multiple hats.

Nice To Haves

• TikTok Shop/Seller Center experience is strongly preferred.
• Amazon Seller Central and FBA experience is a plus.
• Experience with FBT or other third-party fulfillment programs is a plus.
• Experience with ecommerce customer service, order management, returns, refunds, or reviews is preferred.

Responsibilities

• Support day-to-day ecommerce operations across TikTok Shop and Shopify.
• Monitor storefronts, product listings, inventory, pricing, promotions, and account settings for accuracy.
• Assist with ecommerce account audits and identify issues requiring attention.
• Maintain accurate trackers, documentation, and operational records.
• Escalate issues and risks to the Ecommerce Manager and Brand team.
• Monitor and assist with customer messages across ecommerce platforms.
• Support customer service teams and VAs with customer escalations.
• Monitor customer experience issues and identify recurring concerns.
• Assist with resolving order-related customer issues in coordination with appropriate teams.
• Monitor orders for delays, cancellations, fulfillment issues, and other exceptions.
• Flag overdue or problematic orders and escalate them to appropriate teams.
• Track unresolved customer and order issues through completion.
• Identify recurring order or fulfillment issues and communicate trends to the Ecommerce Manager.
• Flag negative or concerning reviews for follow-up and track recurring product, fulfillment, or customer experience feedback.
• Escalate potential product or account issues to the Ecommerce Manager and Brand Success team.
• Monitor TikTok Shop account health, shop violations, warnings, platform notifications, and Seller Performance Score (SPS); flag changes or concerns.
• Gather information and documentation for violation appeals or rectifications and monitor marketplace requirements for potential compliance issues.
• Support regular account audits and performance checks.
• Monitor ecommerce integrations for order, inventory, and product synchronization issues.
• Assist with troubleshooting Shopify, TikTok Shop, Amazon, FBA, FBT, and other ecommerce integrations.
• Monitor fulfillment issues, including inventory discrepancies, shipment delays, tracking issues, and inbound problems, and escalate them to the appropriate team.
• Maintain ecommerce trackers, reports, and team documentation; assist with weekly and monthly reporting.
• Gather data related to orders, customer service, reviews, violations, SPS, fulfillment, and account performance; keep account information and action items organized and up to date.
• Document recurring issues and solutions.
• Follow established SOPs and workflows; assist with creating and updating SOPs, tutorials, checklists, and training materials.
• Identify process improvement opportunities and communicate recommendations to the Ecommerce Manager.
• Help ensure VAs and support teams follow established processes correctly.
• Work under the direction of the Ecommerce Manager and in partnership with the Brand Success team.
• Support Brand Success Managers with ecommerce-related tasks and follow-ups.
• Coordinate with Customer Service, Operations, Logistics, Fulfillment, and other internal teams as needed.
• Complete assigned tasks, follow up on outstanding action items, and support different areas of ecommerce operations based on business needs.

Benefits

• Competitive base salary depending on experience and skill set, plus eligibility for a performance-based annual bonus.
• Flexible PTO, paid holidays, and paid sick leave.
• 401(k) retirement savings program.
• Medical, dental, and vision insurance for the employee and family.
• Weekly catered team lunches.
• Meal stipend provided twice per week.
• Opportunities for career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed