E-Commerce Coordinator (Remote)
About The Position
The E-Commerce Coordinator supports the Ecommerce Manager and Brand Success team with day-to-day ecommerce operations across platforms such as TikTok Shop and Shopify, with support for Amazon and related integrations as needed. The role helps keep ecommerce accounts operational, organized, and customer-ready by monitoring orders, customer experience, account health, integrations, reviews, fulfillment issues, and reporting, and by escalating complex issues to the Ecommerce Manager. The coordinator monitors storefronts, listings, inventory, pricing, promotions, account settings, orders, customer messages, reviews, platform notifications, and fulfillment and synchronization issues. They maintain trackers and documentation, assist with audits and reporting, follow established SOPs, support customer service teams and VAs, and help update process materials. The role works under the direction of the Ecommerce Manager and in partnership with Brand Success, Customer Service, Operations, Logistics, Fulfillment, and other teams. It is suited to someone who is organized, detail-oriented, proactive, comfortable managing multiple priorities, and willing to support different operational needs. TikTok Shop and FBT experience is strongly preferred; Amazon Seller Central and FBA experience are a plus.
Requirements
- 1–3+ years of experience in ecommerce, marketplace operations, customer service, digital commerce, or a related field.
- Strong attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Comfort working with spreadsheets, trackers, and ecommerce platforms.
- Ability to identify issues and escalate them appropriately.
- Ability to learn new platforms, tools, and processes.
- Ability to manage multiple priorities and deadlines.
- Proactive, dependable, and willing to take ownership of assigned tasks.
- Comfort working in a fast-paced environment and wearing multiple hats.
Nice To Haves
- TikTok Shop/Seller Center experience is strongly preferred.
- Amazon Seller Central and FBA experience is a plus.
- Experience with FBT or other third-party fulfillment programs is a plus.
- Experience with ecommerce customer service, order management, returns, refunds, or reviews is preferred.
Responsibilities
- Support day-to-day ecommerce operations across TikTok Shop and Shopify.
- Monitor storefronts, product listings, inventory, pricing, promotions, and account settings for accuracy.
- Assist with ecommerce account audits and identify issues requiring attention.
- Maintain accurate trackers, documentation, operational records, and account information.
- Escalate issues and risks to the Ecommerce Manager and Brand team.
- Monitor and assist with customer messages across ecommerce platforms.
- Support customer service teams and VAs with customer escalations, and assist with resolving order-related customer issues in coordination with appropriate teams.
- Monitor customer experience issues and identify recurring concerns.
- Monitor orders for delays, cancellations, fulfillment issues, and other exceptions; flag overdue or problematic orders and track unresolved issues through completion.
- Identify recurring order or fulfillment issues and communicate trends to the Ecommerce Manager.
- Flag negative or concerning reviews and track recurring product, fulfillment, or customer experience feedback.
- Escalate potential product or account issues to the Ecommerce Manager and Brand Success team.
- Monitor TikTok Shop account health, shop violations, warnings, platform notifications, and Seller Performance Score (SPS); flag changes or areas of concern.
- Gather information and documentation for violation appeals or rectifications, monitor marketplace requirements, and escalate potential compliance issues.
- Support regular account audits and performance checks.
- Monitor ecommerce integrations for order, inventory, and product synchronization issues.
- Assist with troubleshooting Shopify, TikTok Shop, Amazon, FBA, FBT, and other ecommerce integrations.
- Monitor fulfillment issues, including inventory discrepancies, shipment delays, tracking issues, and inbound problems; escalate technical or fulfillment issues to the Ecommerce Manager or appropriate team.
- Assist with weekly and monthly reporting by gathering data on orders, customer service, reviews, violations, SPS, fulfillment, and account performance.
- Document recurring issues and solutions, and keep reports and action items organized and up to date.
- Follow established SOPs and workflows; assist with creating and updating SOPs, tutorials, checklists, and training materials.
- Identify process-improvement opportunities and communicate recommendations to the Ecommerce Manager.
- Help ensure VAs and support teams follow established processes correctly.
- Support Brand Success Managers with ecommerce-related tasks and follow-ups; coordinate with Customer Service, Operations, Logistics, Fulfillment, and other teams as needed.
- Complete assigned tasks, follow up on outstanding action items, and support different areas of ecommerce operations based on business needs.
Benefits
- Career advancement and professional development opportunities.
- Competitive base salary depending on experience and skill set, plus eligibility for a performance-based annual bonus.
- Flexible PTO, paid holidays, and paid sick leave.
- 401(k) retirement savings program.
- Medical, dental, and vision insurance for employees and their families.
- Weekly catered team lunches and a meal stipend twice per week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
