Pickup (E-Commerce) Clerk

Kroger Rochester Hills•Richmond, MI

17h

About The Position

The e-Commerce Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position receives orders from the Order Selector, stores products in appropriate temperature zones, selects and retrieves items, processes orders through the point-of-sale system, and handles substitutions, scanning, and bagging according to company standards. The clerk also maintains clean and organized staging areas and equipment, reports discrepancies or equipment needing repair, performs opening and closing procedures, adapts to improved processes, and assists with training new team members. Essential functions must be performed with or without reasonable accommodation.

Requirements

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector and store products in optimal temperature zones.
Initiate and complete selection of customers’ online orders, following directions in the order notes.
Ensure the quality and freshness of selected items.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations and verify their accuracy.
Process orders through the point-of-sale (POS) system.
Apply policies and procedures to determine appropriate substitutions for out-of-stock items.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Load orders into customers’ cars.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management of needed repairs.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.