e-COMMERCE/CLERK

The Kroger Co.•Clinton Township, MI

13d

About The Position

The e-Commerce Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and retrieves and loads orders into customers’ cars at pickup. The clerk provides a positive customer-service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk follows applicable laws, food-safety procedures, and company guidelines; stores products in appropriate temperature zones; ensures order accuracy; and communicates with customers about their orders, substitutions, and exceptions. The position also includes maintaining staging areas and equipment, reporting discrepancies or repair needs, completing opening and closing procedures, adapting to improved processes, assisting with training, and meeting productivity standards. The role requires cooperative work in a fast-paced environment and support for customers including minors, people with special needs, and older adults.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in order notes.
Ensure the quality and freshness of all selected items.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve each customer’s order from staging locations, ensure order accuracy, and load the order into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for appropriate substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management about items needing repair.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.