e-COMMERCE/CLERK

The Kroger Co.•Brookings, OR

About The Position

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer-service experience that encourages customers to return to online shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves following food-safety procedures and company guidelines, accurately selecting and staging orders, communicating with customers about their orders, processing orders through the point-of-sale system, and maintaining clean and organized staging areas and equipment. The clerk may also assist with training new team members and must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in the order note section.
Ensure the quality and freshness of all selected items.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve each customer’s order from all staging locations, confirm its accuracy, and load it into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.