e-COMMERCE/CLERK

Kroger•Baytown, TX

12d

About The Position

The e-Commerce Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role includes assembling orders, processing coupons and payments, and retrieving and loading orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position works with order staging, product temperature zones, substitutions, scanning, bagging, and point-of-sale processes. It also involves maintaining clean and organized staging areas and equipment, reporting discrepancies or equipment issues, completing opening and closing procedures, adapting to improved processes, and assisting with training new team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in the order note section.
Ensure the quality and freshness of all selected items.
Communicate with customers via a portable phone and respond to calls professionally and promptly.
Retrieve each customer’s order from staging locations, verify order accuracy, and load the order into the customer’s car.
Process orders through the point-of-sale (POS) system.
Determine appropriate substitutions for out-of-stock items according to policies and procedures.
Scan and bag orders on the go while following bagging standards.
Communicate substitutions or exceptions to the customer at pickup.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management of repair needs.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.