e-COMMERCE/CLERK

The Kroger Co.•Brighton, MI

17h

About The Position

Selects, gathers, and assembles products for customers’ online orders efficiently, with attention to freshness and quality. Processes coupons and payments, then delivers orders and loads them into customers’ cars when they arrive for pickup. Provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in the order note section.
Ensure the quality and freshness of all selected items.
Communicate with customers via a portable phone and respond to calls professionally and promptly.
Retrieve each customer’s order from all staging locations, verify order accuracy, and load the order into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for appropriate substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or exceptions to customers at pickup.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management about items needing repair.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.