E-Commerce Assistant Manager

Goodwill Industries of Hawaii•Honolulu, HI

About The Position

The Ecommerce Assistant Manager at Goodwill Industries of Hawaii supports the Ecommerce Manager in overseeing daily operations of the e-commerce division. This Ecommerce Assistant Manager role involves coordinating projects, managing collections and sales processes, supervising staff, and helping ensure strong financial performance and loss prevention. The Ecommerce Assistant Manager also contributes to innovation, growth initiatives, and achieving sales targets within the retail and online operations.

Requirements

Associate’s degree (A.A.) or equivalent from a 2-year college or technical school
OR 6 months to 1 year of related experience/training
OR a combination of education and relevant experience

Responsibilities

Maximize revenue from donated goods through online sales
Oversee handling, pricing, and sale of e-commerce merchandise
Audit sales channels to ensure compliance with policies and quality standards
Assign tasks, manage schedules, and supervise staff performance
Train, coach, and evaluate employees on e-commerce operations
Manage inventory, supplies, equipment, and coordinate with facility staff
Ensure inventory control, loss prevention, and accurate reporting of discrepancies
Monitor customer satisfaction and take corrective actions when needed
Track product flow, prepare sales/inventory reports, and ensure financial accuracy
Adjust operations to meet sales, profitability, and production goals
Provide excellent customer service and resolve complaints effectively
Support online listings, promotions, and shipping processes
Maintain organization, security, and cleanliness of e-commerce workspace
Ensure proper online merchandising to maximize sales
Communicate with retail teams and participate in organizational meetings
Follow safety policies and maintain safe operations
Perform duties with minimal supervision and complete additional tasks as assigned