E-Commerce & AI Specialist Germany, Switzerland & Austria

Apple

15h

About The Position

The people here at Apple don’t just create products—they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our customers. In this role you will be responsible for driving eCommerce sales for Germany, Switzerland and Austria as well as responsible to scale how to work with AI tools and concepts going forward. You will be a key contributor to Apple’s regional eCommerce & AI strategy and be responsible for delivery of Apple’s eCommerce customer experience (CX) programs and online sales growth programs. You build relationships, develop partner capabilities, and ensure flawless execution across the programs. You collaborate closely with Worldwide (WW) and European (EMEA) eCommerce channel teams, Germany, Switzerland and Austria sales teams, cross-functional teams and external partners to maximize and grow Apple’s eCommerce Channel business in the region. You understand there are many moving parts in an organization. Navigating the interdependencies within Apple is needed for success. Understanding how business financials work, and strategies for sustaining profitable growth, are key to staying ahead of the competition. You analyze the market and think beyond the short-term. You think clearly. You simplify complex problems and distill big decisions down to their core. It’s rarely easy. Sometimes decisions require you to make tough calls, even after considerable time and energy has been invested—but you own it. You stand by your deep analysis, wisdom and experience to make quality and timely decisions. Apple and third party solutions solve complex business problems in simple and innovative ways. You create competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth. You see the world through the eyes of the customer by deeply understanding their needs, challenges, and concerns. At Apple, we obsess over how people experience our products and services. You not only meet our customers’ expectations, but you exceed them. Customer and partner needs can often be unique – but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. As a go to person with leadership, you are trusted and comfortable in tough situations. You can settle disputes, negotiations and own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine. You adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren’t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others. You are only as strong as the people around you, so you know how to build and motivate a team. You create an environment that is collaborative and one that empowers team members to do their life’s best work. When projects require extra support, you step up to the plate and mobilize the right resources to ensure all problems are resolved. You believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities – with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward. You understand there are many moving parts in an organization. Navigating the interdependencies within Apple is needed for success. Understanding how business financials work, and strategies for sustaining profitable growth, are key to staying ahead of the competition. You analyze the market and think beyond the short-term. You think clearly. You simplify complex problems and distill big decisions down to their core. It’s rarely easy. Sometimes decisions require you to make tough calls, even after considerable time and energy has been invested—but you own it. You stand by your deep analysis, wisdom and experience to make quality and timely decisions. Apple and third party solutions solve complex business problems in simple and innovative ways. You create competitive and breakthrough strategies that truly shape the future. You do this by asking why and why not, both stripping out what is not essential and identifying what is. By doing so, you are able to see what’s ahead and identify trends that will be critical for growth. You see the world through the eyes of the customer by deeply understanding their needs, challenges, and concerns. At Apple, we obsess over how people experience our products and services. You not only meet our customers’ expectations, but you exceed them. Customer and partner needs can often be unique – but, you’re quick on your feet and connect and influence the right people both inside and outside of Apple. As a go to person with leadership, you are trusted and comfortable in tough situations. You can settle disputes, negotiations and own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine. You adapt to change and find the right path without necessarily having all of the pieces to the puzzle. At Apple, things aren’t always clear but you shift gears and thrive when asked to explore new ground, rather than waiting on others. You are only as strong as the people around you, so you know how to build and motivate a team. You create an environment that is collaborative and one that empowers team members to do their life’s best work. When projects require extra support, you step up to the plate and mobilize the right resources to ensure all problems are resolved. You believe that communication is key to Apple’s success. You’re a dreamer and someone who actively talks and listens through endless possibilities – with customers and teammates alike. To ensure the most innovative ideas become a reality, you recognize perspectives, patiently listen to every detail and commit to what is right, in order to move us forward.

Requirements

Relevant experience in eCommerce across channel, traditional online retailers and social commerce.
Deep knowledge of AI tools.
Proven experience succeeding in complex, matrix and cross-functional projects.
Solid understanding and experience implementing Sales models and working with eCommerce.
Experience setting, managing and reporting against multi-year plans, budgets, KPIs, milestones, roadmaps, etc.
Deeply data driven with proven analytical and numerical prowess; versed in site analytics and proficient in analyzing data for decision making.
Experience overseeing program roadmaps; high attention to detail.
Ability to inspire, influence and collaborate across many functions and levels of the organization.
Ability to communicate in a clear and effective manner to key partners and leadership teams to influence the overall digital strategy and program development.
Demonstrated organizational skills, ability to prioritize tasks and manage time efficiently while maintaining attention to detail.
Excellent written, presentation and oral communication skills.
Action-oriented and enjoy working in a fast paced, dynamic environment.
German fluency.

Responsibilities

Driving eCommerce sales for Germany, Switzerland and Austria.
Scaling how to work with AI tools and concepts going forward.
Being a key contributor to Apple’s regional eCommerce & AI strategy.
Delivery of Apple’s eCommerce customer experience (CX) programs and online sales growth programs.
Building relationships, developing partner capabilities, and ensuring flawless execution across programs.
Collaborating with Worldwide (WW) and European (EMEA) eCommerce channel teams, Germany, Switzerland and Austria sales teams, cross-functional teams and external partners to maximize and grow Apple’s eCommerce Channel business in the region.
Navigating interdependencies within Apple for success.
Understanding business financials and strategies for sustaining profitable growth.
Analyzing the market and thinking beyond the short-term.
Simplifying complex problems and distilling big decisions down to their core.
Making quality and timely decisions based on deep analysis, wisdom, and experience.
Creating competitive and breakthrough strategies that shape the future.
Understanding customer needs, challenges, and concerns.
Connecting and influencing the right people both inside and outside of Apple.
Settling disputes, negotiations, and owning hard calls with minimal noise.
Adapting to change and finding the right path without necessarily having all the pieces to the puzzle.
Shifting gears and thriving when asked to explore new ground.
Building and motivating a team.
Creating a collaborative environment that empowers team members.
Mobilizing the right resources to ensure all problems are resolved when projects require extra support.
Actively talking and listening through endless possibilities with customers and teammates.
Recognizing perspectives, patiently listening to every detail, and committing to what is right to move forward.