E-Comm Coordinator

Calgary Fasteners Tool•Kelowna, BC

About The Position

Reporting to the Ecommerce Manager, the Ecommerce Coordinator is responsible for the day-to-day operation and maintenance of the company’s ecommerce platform. This role ensures that the website is accurate, up to date, and functioning optimally, while supporting product management, pricing updates, and ongoing site improvements. The position works closely with internal teams to ensure timely product launches and a seamless customer experience.

Requirements

Strong attention to detail and organizational skills
Basic understanding of website functionality, plugins, and integrations
Ability to manage multiple tasks and prioritize effectively
Comfortable working independently in a fast-paced environment

Nice To Haves

Experience with ecommerce platforms is an asset

Responsibilities

Monitor and maintain the day-to-day functionality of the ecommerce website
Identify, troubleshoot, and resolve site issues or escalate as needed
Ensure plugins, integrations, and platform components are up to date
Maintain site security and performance best practices
Create, update, and maintain product listings, including descriptions, images, and specifications
Ensure accurate pricing, inventory visibility, and product categorization
Coordinate and execute timely product launches and updates
Maintain overall catalogue organization and data accuracy
Implement website updates, promotions, and merchandising changes
Assist in improving site layout, navigation, and user experience
Support ongoing optimization and enhancement of the ecommerce platform
Assist with ecommerce-related customer inquiries (orders, product info, website issues)
Work with internal teams to resolve customer issues efficiently
Work closely with the Ecommerce Manager to implement improvements and new initiatives
Identify opportunities to improve processes, efficiency, and site performance
Support marketing and promotional efforts as needed