E-Branch Agent - Carbondale IL

SIU Credit Union•Carbondale, IL

2d•$18 - $22•Onsite

About The Position

The E-Branch Agent 1 is the first point of contact for members across electronic service channels, providing professional assistance and first-contact resolution without requiring members to visit a physical branch. The role helps members use digital banking services, including mobile payments and advanced card services, processes transactions using electronic signatures, explains policies and procedures, and helps members adopt banking technology. The agent also identifies products and services that align with member needs and follows security procedures and applicable federal and state regulations.

Requirements

At least two years of related experience.
High school diploma or equivalent.
High proficiency in PC software and standard office equipment.
Ability to navigate multiple digital platforms simultaneously.
Excellent written and verbal communication skills.
Strong decision-making skills and judgment to escalate complex issues when necessary.
Must be bondable and detail oriented.
Helpful, patient attitude and passion for making digital banking a positive experience.

Responsibilities

Manage and respond to member inquiries across electronic channels.
Resolve member requests at first contact and make warm handoffs to other departments when specialized assistance is needed.
Process transactions using electronic signature methods and assist members with advanced card services and mobile payment setup.
Explain policies and procedures and help members learn to use banking technology.
Identify opportunities to recommend products and services that align with member needs.
Follow security procedures and federal and state regulations to protect members' digital identities and assets.