E-Books Assistant Manager

Goodwill Industries of Southwest Florida • Fort Myers, FL

8h

About The Position

Goodwill Southwest Florida is seeking a motivated, detail-oriented E-Books Assistant Manager to support the daily operations and performance of the E-Books department. Working closely with the E-Books Manager, this role helps oversee listing, fulfillment, and team performance while maintaining high-quality standards and efficient workflows. The position supports Goodwill's mission of creating opportunities and strengthening the community.

The role includes assisting with department operations, processing donated books and related items, creating online listings, serving internal teams, donors, and online customers, and processing orders and returns. The assistant manager also monitors performance, supports staff training and evaluation, maintains inventory and organized workflows, and ensures compliance with company policies and safety standards.

Requirements

• High school diploma or equivalent with coursework in Business or Marketing.
• Proficiency with Windows operating systems and Microsoft Excel.
• Familiarity with internet research and online sales platforms.
• Experience working in customer-focused sales or support environments.
• Strong multitasking and organizational skills in a fast-paced setting.
• Clear verbal communication skills in English.
• Ability to work efficiently independently and as part of a team.
• Ability to stand for extended periods, including up to eight hours in a non-climate-controlled warehouse environment.

Nice To Haves

• Two-year or four-year college degree preferred.

Responsibilities

• Assist in the overall supervision and daily operation of the E-Books department.
• Support intake and processing of donated books, media, and related items.
• Create high-quality online listings with detailed photos and accurate descriptions.
• Provide customer service to internal teams, donors, and online customers.
• Process orders, including shelving, packaging, shipping, and handling returns.
• Monitor department revenue, expenses, and productivity metrics.
• Support training, coaching, and evaluation of department staff.
• Ensure adherence to company policies, procedures, and safety standards.
• Maintain organized workflows and inventory control within the department.
• Perform additional duties as assigned by leadership.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED