E-Billing Operations Analyst

Venable LLP•Baltimore, MD

2d•$78,000 - $90,000•Onsite

About The Position

At Venable, we are looking for an E-Billing Operations Analyst to help us oversee firm-wide e-billing operations from transmission through payment, including oversight of the e-Billing Hub, multiple e-Billing platforms and e-Billing gateways. This role is crucial for managing and improving our e-billing processes and ensuring smooth operations.

Requirements

A minimum of two years previous accounting and/or billing experience, including e-billing experience
Thorough understanding of bill processing including policies and procedures; ability to review and interpret client billing guidelines
Working knowledge of electronic billing processes, including creation, manipulation and submission of LEDES files
Familiarity with legal vendor electronic billing sites
Ability to exercise discretion and independent judgment in the performance of responsibilities and the aptitude for effective and creative problem solving
Strong project and time management skills
Intermediate mathematical and data entry skills
Computer aptitude; experience using current Windows Operating System, Microsoft Office applications, including Word, Outlook and Excel
Work requires continual attention to detail
Strong focus on client service and responsiveness
Ability to work in a consultative manner
Strong negotiation skills and the ability to make persuasive arguments to varying levels within the organization
Ability to direct and coordinate work efforts of individuals with differing abilities and delegate work to others
Ability to respond effectively and timely to sensitive inquiries or complaints
Strong communications skills; ability to interact with individuals at all levels of the organization
High level of interpersonal skills to handle sensitive and confidential situations with poise, tact and diplomacy
Ability to work in fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands
Ability to define problems, collect data, establish facts and draw valid conclusions
Self-starter who can manage priorities, meet deadlines, and collaborate with other team members across the firm
Demonstrated commitment to working collaboratively as part of a team and ability to lead, influence and motivate others
Aptitude for continuous improvement, efficiencies and automation

Nice To Haves

Legal billing experience with Aderant or Elite preferred

Responsibilities

Establishing, maintaining and updating e-bill processes and controls
Providing summary instructions and client guidelines distillation
Auditing for complete and thorough set-up of newly enrolled e-bill clients and clients moving from one e-bill platform to another
Auditing for timely timekeeper, rate, budget submissions and approvals
Troubleshooting technical challenges and resolving complex e-billing issues with clients and/or vendors
Assisting in training firm billing coordinators in e-Billing Hub and additional vendor services
Serving as a liaison to staff and attorneys to resolve firm-wide e-bill issues
Ensuring superior levels of customer service in interactions with all levels of internal and external clients