Billing Operations Senior Analyst

Waste Harmonics Keter • Stamford, CT

19h • $100,000 - $125,000

About The Position

The Billing Operations Senior Analyst is responsible for overseeing billing operations for a portfolio of high-revenue and strategic customer accounts. This role combines operational excellence, advanced analytics, and customer-facing problem solving to ensure billing accuracy, revenue integrity, and exceptional customer service. The ideal candidate is a highly analytical finance professional who thrives in complex environments, enjoys solving challenging billing issues, and leverages data to drive process improvements and business outcomes. This individual will serve as a trusted partner to customers and internal stakeholders while helping shape the future of billing operations at Waste Harmonics Keter.

Requirements

• 8–10 years of progressive experience in billing, accounts receivable, finance operations, or a related field
• Demonstrated experience supporting enterprise-level or high-revenue customer accounts
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Advanced Microsoft Excel skills, including complex formulas, pivot tables, lookups, and data analysis
• Experience working with ERP systems, billing platforms, or financial management systems
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong communication and presentation skills, including the ability to communicate effectively with customers and senior leadership
• Exceptional attention to detail and commitment to accuracy
• Strong customer service orientation and ability to build trust with internal and external stakeholders
• Ability to work independently while collaborating effectively across multiple departments

Nice To Haves

• Experience with Power BI, Tableau, or other business intelligence and reporting tools
• Knowledge of revenue operations, accrual accounting, and financial reporting processes
• Experience supporting complex service contracts or enterprise customer billing environments
• Background in waste management, environmental services, logistics, facilities management, or other service-based industries
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• Experience identifying and implementing process improvement or automation initiatives

Responsibilities

• Oversee end-to-end billing operations, ensuring invoices are accurate, complete, compliant, and delivered on time
• Analyze billing, payment, and revenue data to identify trends, variances, and opportunities for operational improvement
• Investigate and resolve complex billing discrepancies, escalated customer inquiries, and payment disputes
• Serve as a primary billing contact for high-revenue and strategic customer accounts
• Meet directly with customers to review invoices, explain billing activity, resolve concerns, and strengthen client relationships
• Develop and maintain reports, dashboards, and key performance metrics related to billing, collections, accruals, and revenue performance
• Reconcile billing and payment activity across multiple systems to ensure financial accuracy
• Collaborate with Operations, Customer Success, Relationship Management, Finance, and Sales teams to ensure billing aligns with contractual obligations and customer expectations
• Support month-end and year-end close activities, including variance analysis, reconciliations, and audit preparation
• Identify opportunities to streamline billing workflows, reduce errors, and improve operational efficiency
• Support continuous improvement initiatives through data-driven recommendations and process enhancements
• Evaluate billing technologies, reporting tools, and automation opportunities that support organizational growth and scalability

Benefits

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree