Dyson Expert/Ottawa.

Dyson•Ottawa, ON

9d•Onsite

About The Position

Dyson is a global technology enterprise that is growing rapidly with ambitious goals for expansion across more categories, locations, and people. In Canada, Dyson established its headquarters in Toronto in 2006 and has since been recognized as a top employer. The company has experienced significant growth, extending its reach with field sales employees and an increasing number of Dyson Demo Stores nationwide. Dyson's sales strategy emphasizes demonstration, with Experts and the Retail Strategy & Operations team acting as brand advocates who possess in-depth knowledge of Dyson's technology and are passionate about it. They serve as the public face of Dyson, connecting its pioneering technology with shoppers and owners. This role in Ottawa seeks dynamic, passionate individuals eager to represent an international technology brand and contribute to the growing Expert Team. The role focuses on providing an exceptional customer experience through consultation and ensuring customers are well-informed to select the right products. Experts will work within assigned store territories to educate retail sales associates, lead beauty events, and demonstrate Dyson products to clients, aiming to create positive customer experiences that encourage word-of-mouth sharing.

Requirements

Minimum of 2 years of in-person retail selling experience
Experience working with technology and within the beauty industry, preferably prestige/luxury brands
Comfortable with leading events such as Masterclasses, and speaking to groups of people
Ability to stand for long periods of time, up to 8 hours
Ability to work retail hours (standard, peak, holiday) including a minimum of three (3) days/week including every Saturday/Sunday
Ability to transport demonstration equipment/supplies to and from assigned location(s) and the ability to travel within a defined territory
Ability to lift, push, and pull up to 50 lbs
Ability to work well with others and establish strong relationships within Dyson Canada Ltd as well as with our third-party retail partners
Strong negotiation skills combined with adaptable approach to selling
Ambitious and self-motivated sales individual who exhibits confidence and professionalism
Proven track record of successful sales experience, achieving or exceeding quotas
Excellent communication and interpersonal skills
Self-motivated, able to work independently and understands when to seek guidance
Comfortable with computer skills in Microsoft suite of products including Word, Excel, Teams, Outlook as well as the ability to use an iPad and corresponding applications

Responsibilities

Demonstrate values and behaviors consistent with Dyson’s culture
Utilize the Dyson-developed sales model to engage and excite shoppers while achieving key success factors
Provide the ultimate shopper experience in an engaging and well-informed professional fashion
Understand the shopper’s needs through discovery and consultation to identify the appropriate products to address their needs and desires
Demonstrate the appropriate Dyson tool in a clear and concise manner which permits the shopper to duplicate the actions successfully at home
Adhering to in-store demonstration and health & safety standards
Act as the in-store representative for all Dyson products while present in store
Educate Retail Sales Associate partners and shoppers on specific product features and benefits of various technologies
Perform operational duties such as visual merchandising, maintaining display cleanliness, replenishing stock, and other related activities
Successfully utilize CRM and HRIS systems to complete daily reporting in an accurate and timely manner
Perform other duties, as assigned