Dynamics Administrator

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About The Position

The Dynamics Administrator will be responsible for executing process updates and deploying new solution designs for Dynamics 365. This role will also be responsible for solution designs and execution, writing test plans and validating system design. The DA will proactively seek opportunities to broaden and deepen knowledge base and proficiencies, share acquired skills with team members. The DA will assist in system documentation and drafting training guides.

Requirements

4+ years Dynamics experience in customer support required
Experience with Dynamics application architecture, designing and building custom workflows
Experience with Microsoft Power Apps Platform and Flow
Third party integration experience required
Understands ERP best practices
Experience building Dynamics automations
Expert level in Microsoft Excel (data functions, pivot tables,)
Ability to multitask and meet multiple competing deadlines
Excellent written and verbal presentation skills
Great communication skills and ability to work across different teams
Experienced in standardizing processes, strong organizational skills
Comfortable telling people "no" and offering other options
Basic understanding of accounting principles
Strong understanding of relational databases

Nice To Haves

Functional and/or Technical Certifications as deemed appropriate for specialization

Responsibilities

Build and deploy solution design according to project timeline
Write test plans and perform system validation test for new release previews and customizations
Build custom records, fields, and transactions, saved searches, dashboards, roles and permissions according to best practices
Work with business and technical personnel to provide application architecture, design, configuration, and support with respect to Microsoft Dynamics 365 platform for Customer Service
Serve as a Subject Matter Expert (SME) within all aspects of Dynamics including technical requirements, system configuration, user requirements, and system upgrades
Work collaboratively within the team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g., Sandbox/DEV/QA/UAT/PROD).
Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues
Lead and/or participate in analysis sessions with functional super users/ business analyst to determine application requirements for new implementations, and facilitate workshops to demonstrate proof of concepts
Extend the capability of the application through creation of new entities, forms, workflows, and reports
Create applicable system-related documentation, including design specifications, application test plans, test cases and system admin guides for Dynamics 365
Participate as the Dynamics SME representing solutions design for systems related to Dynamics 365
Document system business flows and assist in building training material for new process designs
Train other team members in Dynamics 365 best practices
Provide guidance to the data management team to build integrations related to Dynamics data
Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions
Work closely with functional teams to ensure business systems implementations are supported
Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem