Dynamics 365 CRM Engineering Associate - Summer 2027 Internship Program

HEARTLAND BUSINESS SYSTEMS LLC•Little Chute, WI

8d•Onsite

About The Position

This position will join the Dynamics 365 CRM practice, providing first level support to existing and new customers related to D365 support requests and inquiries.

Requirements

1+ years’ Customer Service experience
2+ years as a power user of Dynamics 365 for Sales and Windows 10 or higher operating system
Pursuing a degree (Bachelors or Associates) in Business or IT related discipline.
Minimum 3.5 GPA
Maintain an outcome-focused mindset
Have strong prioritization skills
Always be a team player
Carry a professional attitude and respectful demeanor

Responsibilities

Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
Assist in the configuration of Model-Driven PowerApps and Canvas PowerApps.
Assist in workflow automation using Power Automate.
Assist in creation of PowerBI Reports.
Assist with first point of contact for new customer support tickets.
Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
Open incident tickets with Microsoft, drive to customer resolution.
Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.
Follow team quality processes in support activities.
Delight clients by delivering Microsoft-based solutions that simplify their business processes.
Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
Embrace new challenges in similar or parallel workstreams as needed.