Dynamics 365 CRM Developer / Technical Architect

Connex Telecommunications Inc. • Richmond Hill, ON

1d

About The Position

We are seeking a hands-on Technical Architect with deep expertise in Microsoft Dynamics 365 Customer Engagement (CE/CRM). The ideal candidate can both design and develop solutions, serving as a hybrid architect and developer who can quickly onboard, understand business context, and begin delivering on an active project. This role focuses exclusively on Dynamics 365 CE/CRM, not Finance & Operations (F&O) or ERP. Primary Focus Areas include Case Management, Knowledge Management, Power Platform Development, Dataverse Integrations, and Power Automate and Logic Apps.

Requirements

• Extensive hands-on experience with Microsoft Dynamics 365 CE / CRM.
• Strong experience designing and implementing case management and knowledge management solutions.
• Experience with Dynamics 365 Customer Service capabilities.
• Proven development experience with C# plugins, JavaScript customizations, Power Automate, Dataverse, and Logic Apps.
• Experience designing end-to-end CRM solutions.
• Experience building integrations between CRM and external systems.
• Experience with data pipelines and movement of data between Dataverse and external databases.

Nice To Haves

• Government or public sector experience.
• Familiarity with Microsoft Copilot and AI capabilities.
• Experience with Dynamics 365 Omnichannel or contact centre solutions.

Responsibilities

• Lead the technical architecture of a Dynamics 365 CE case management solution.
• Develop customizations, plugins, workflows, and integrations within Dynamics 365 CE.
• Build and maintain Power Automate flows, Logic Apps, and Dataverse solutions.
• Design and implement knowledge management capabilities within D365 CE.
• Translate business requirements into scalable technical solutions.
• Collaborate with business analysts, functional consultants, and development teams.
• Produce technical documentation and solution designs.
• Support integrations between CRM and external systems using APIs, Dataverse, and automation tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed